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Posted on Dec 04, 2007
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Mp3 player keeps getting SYNC notice

Everytime I turn on my mp3 player I get a Sync notice. When I plug player into computer it won't let me Sync player. How can I delete songs on player and reload new songs back on player so I can Sync player

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  • 10 more comments 
  • Abstract Dec 13, 2007

    Everytime I try to sync my insignia mp3 player it won't sync. When I plug it into the usb it makes a triple tone sound and then something pops on my screen that tells me this device can go faster. When I open up my computer my mp3 player is not recognized.

  • odazy Dec 22, 2007

    When I hook my mp3 player up the computer does not recognize it

  • chas1977 Mar 01, 2008

    when i get all my music ready to download i press start or sync at the bottom of the list and this notice pops up to reset my play or look through manual to this and here is the problem i DONT HAVE IT HELP!!!!!!!

  • Anonymous Mar 05, 2008

    i turn on my mp3 and a sync notice comes up and i cant listen to my songs

  • Anonymous Mar 08, 2008

    sync notice

  • Juicy J Mar 26, 2008

    mp3 player keeps getting SYNC , not license to play notice. I have a Zen V. What to do?

  • Anonymous Mar 31, 2008

    i dont know how to delete and put songs on mp3 player

  • Anonymous Aug 21, 2008

    Player will not accept the sync under Vista widows media player

  • Anonymous Sep 07, 2008

    hgdh

  • Anonymous Sep 24, 2008

    when i turn it on and try to play a new song it does the sync notice

  • Anonymous Sep 28, 2008

    well every time i try to sync it wont let me it said i need the handbook but i lost it

  • WizardboyXII Jan 10, 2009

    yea everytime i click on a song it says to delete and sync my mp3

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  • Posted on Nov 04, 2008
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For some reason all the data on my insignia disappeared. Now it won't sync with any computers and I thus can't reload any music. How do I remedy this please?

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  • Posted on Apr 17, 2008
Chris McWethy
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For NS-DA1G and NS-DA2G: If you are receiving a SYNC notice, your DRM media license has expired. If you are using a media manager like Best Buy Digital Media Store or Windows Media Player. you will first need to authorize the player as an MTP device (device authorized to play Digital Rights Management song files) and then re-acquire the licenses for the tracks. There should be a button that allows this function in your media software.

If you want to remove your DRM tracks, got to:
MENU - Settings - USB - File & Folder

This puts your player into Mass Storage Mode. Once in this mode the player will act like a USB drive and you can navigate to and delete your unwanted files.

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Could be a hardware issue, but:

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
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If these fail, then:
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There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
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