My all in one printer/scanner is not scanning. prints and copies fine, but does not scan

Make sure there is a scanner driver loaded in your computer. The printer driver only will not work the scanner

read this;
Getting Error message the MFC 7860DW LAN cannot be found when scanning

PSC 1401 will print but it will not scan

The Scanner has died. If you Know someone else who has the same model but is not printing but scanning fine you can swop over the scanners. This solution don't work 100% of the time but i have fixed a few this way.

In your case, the scanner light is not lit during the scan or copy. If you print something from the pc, it would print just fine. Try to powercycle the printer, then try copying again. If it persist, scanner is defective but you may still use it to print from pc.

Hi,
The all in one solution software you used in XP doesn't work fully with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie Lexmark X2500) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

Since you cleand the scanner and scans are fine, the other item I seen cause that problem is the power supply.

Are you scanning both black and white and color the same way? The ADF (automatic document feeder) uses a different scanning area than when you place the document on the scanning glass. If you open the scanner cover, look to the left of the main scanner glass to the narrow strip used for the ADF. Make sure this narrow strip is clean -- no ink or white-out or scratches. This can make your copies look dirty or smudged.

The readme says that some USB hubs have an issue.

I was having problems and was connected via a hub. I removed the hub and connected the printer directly to the back of the PC and voila scanning is all good.

ALex.

You need sofrware that captures the scan from the scanner. usually comes with the printer, you have to opemn the program and tell it to scan and save.

Scanning by just placing a paper on the scanner and pressing the scan button just tells the printer to scan and probably print a copy, but it doesnt send it to the computer unless theres a program asking for it. Check the installation cd and go through the software that came with it.