Hello there:
This problem is usually due to a print head that needs to be replaced
I have provided the information that you will need ok
best regards mike
This document provides information on how to replace a printhead or ink cartridge.A printhead may need replacing when print quality issues cannot be resolved by cleaning the printheads or a front-panel display message indicates a printhead needs to be replaced.An ink cartridge needs replacing when a front-panel display message indicates either:
- Low ink levels
- Ink cartridge approaching expiration date
CAUTION:
Never remove an ink cartridge and a printhead at the same time.
Use the table below to identify the correct ink cartridge part number:
Ink cartridge
Part number
HP 14 black print cartridge
C5011A
HP 14 tri-color print cartridge
C5010A
Use the table below to identify the correct printhead part number:
Printhead
Part number
HP 14 black printhead
C4920A
HP 14 cyan printhead
C4921A
HP 14 magenta printhead
C4922A
HP 14 yellow printhead
C4923A
Replacing the ink cartridges
Follow the instructions below to replace the ink cartridges:
- Turn on the unit, and open the print-carriage access door by lifting the handle until the door locks into place.
Figure 1: Opening the access door
- The print carriage will move to the center of the unit.After the print carriage stops, remove the ink cartridge by pressing the gray release button, then lifting the cartridge up and out of its slot.
Figure 2: Removing the ink cartridge
- Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, remove the tape.
Figure 3: Removing the tape
- With the ink cartridge label face-up, push the new ink cartridge firmly down into the appropriate slot until it clicks into place.The color ink cartridge inserts into the right-hand slot as indicated by the rainbow colored oval.
Figure 4: Inserting the new cartridge
-
Close the print carriage access door.
CAUTION:
If the ink cartridge is removed before a replacement is available, close the print carriage access door and replace the ink cartridge within 24 hours.
Identifying parts of the printheads
Use the table below to identify the parts:
- Printhead handle
- Printhead tower
- Copper contacts
- Plastic tape
- Ink nozzles
Do not touch:
- Copper contacts
- Ink nozzles
- Printhead tower
There wasn't any print jobs open. It was printing with little or no words before I replaced the printhead. The beginning of the page would be fine but about 1/4 the way down the page, the print would get lighter to where you could not see it. It was flashing a message to change it - so I assumed this was the reason for the bad print. I installed a brand new ink cartridge too. I thought that was the problem - as it was blinking low.
Thanks for your help.
I replaced both the black print head & the black cartridge. I was getting an error message saying to change the print head and the second message was telling me the black cartridge was low. I normally don't change the cartridge until it stops printing - but I was just trying anything.
Replaced Print heads and stuck in a continuous Cycle of printhead alignment. Restored factory defaults and everything. Still no cure.
I'm having the same problem even uninstalled the printer & reinstalled it & still having problems.
my printer would not print color only black and some light pink not any color selected........checked printheads, etc.......now the printer will not stop checking the printheads.........over and over again...........printing pages doing this
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