When i turn on my camera the lens goes in and out but it wont let

Hello!
First, check if the Battery inserted in the Camera is fully charged. If not then charge the Battery to its fullest then insert it in the Camera to check its operation.
Next, remove the Battery from the Camera then press and hold the Power button for 30 seconds. Then, reinsert the Battery pack in the Camera and turn it ON and check its operation.
Finally, please check if the menu screen is accessible by pressing the menu button directly or while reviewing the captured images. If the menu screen is accessible then reset the Camera to the original factory settings.
Perform the steps given below to reset the Camera to the original factory settings:
(a) Please press the menu button directly or while reviewing the images to access the menu screen.
(b) Then, press the right arrow on the control button to select Setup option.
(c) Next, use left/right/up/down arrow on the control button to select "Setup 1" option.
(d) Then, select the "Initialize" and OK.
(e) Finally, follow the on-screen instructions to set the clock on the Camera.
performing all the above steps will reset the Camera to the original factory settings.

If, even after performing all the above steps, the issue persists then the issue is related to hardware malfunctioning and service will be required.


Please feel free to contact for further information or any clarification.