Question about HP Officejet 6310 All-In-One InkJet Printer

1 Answer

The phone line is correctly connected to the all-in-one but...

I have an OfficeJet 6310 and I have connected the phone line correctly. I am sure because when i plug the cord to a phone it works fine. When I start a fax, it sounds like it tries to get a line but no dial tone...

Posted by on

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 10 Answers

To be sure your phone is plugged in properly try picking up a different phone in your home with the fax also plugged into a phone line. The fax display should indicate "Phone off hook".
If the problem still persits, turn off the power to the printer/fax then turn it back on. This reboots the software and usually fixes the problem.

Posted on Aug 27, 2009

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

6310 incorrect cartridge signal but cartridge is correct and has been working ok for weeks


try pulling the cartridges out, and then reinstalling them. make sure to go into the printer settings, and do a printer cartridge cleaning after.

Aug 16, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

I can not send or receive fax.


I would check and verify you have dial tone on the phone line and its plugged in correctly, possibly replace the phone wire from wall to fax if necessary.

Jan 20, 2010 | HP Officejet 6310 All-In-One InkJet...

2 Answers

My HP 6310 printer / fax is too far away from the phone line. Is there a way to fax wirelessly using this printer?


Only if you have fax software on your computer and scan an image to the computer to fax, otherwise you need a really long phone cable you can buy at Radio Shack or Best Buy.

Oct 29, 2009 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

HP Officejet 6310 will no longer receive a fax, but can send one


Have you checked the online support guides to make sure your fax is connected properly. There is a lot to work through, but you should be able to test your setup and see if you can send faxes but not receive them. See links here, here, and here. Treat the credit card machine as if it were a telephone answering device or another phone on the line.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Jun 16, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

"NO SCAN OPTIONS" in HP Officejet 6310 all-in-one


You need to install the software and driver for the version of windows that is on the new computer. 
Link to you model printer/scanner below:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1119598〈=en&

Mar 19, 2009 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

Problem HP OFFICEJET 6310


Make sure your that the printer is connected to the computer in a working USB port. Also make sure you have the correct drivers installed on the computer to be able to print using this printers.

Here is a link to your printer drivers:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1119598&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go

After you click the link, you will have to choose your current operating system. If this doesn't help, please let me know and I will further pursue a solution for you.

Jan 09, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Ink Cartridge problem


The 6310 takes a #95 tri-color cartridge. #901 is for Officejet 4500 and 4600 series printers.

Dec 22, 2008 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Cannot receive faxes


1-are you sure it is in the correct jack? there are two in the back of the printer
2-when you did the install it should have done a fax line check

Sep 20, 2008 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Phone off hook error message


perform the steps given in the below webpage.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bpu01832&cc=us&lc=en&dlc=en

May 22, 2008 | HP Officejet 6310 All-In-One InkJet...

Not finding what you are looking for?
HP Officejet 6310 All-In-One InkJet Printer Logo

158 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Clive
Clive

Level 3 Expert

4345 Answers

Ekse

Level 3 Expert

13434 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...