I have an OfficeJet 6310 and I have connected the phone line correctly. I am sure because when i plug the cord to a phone it works fine. When I start a fax, it sounds like it tries to get a line but no dial tone...
To be sure your phone is plugged in properly try picking up a different phone in your home with the fax also plugged into a phone line. The fax display should indicate "Phone off hook".
If the problem still persits, turn off the power to the printer/fax then turn it back on. This reboots the software and usually fixes the problem.
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