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okay, this is obvious but first of all make sure this switch on your headset is not on mute. If alls good there go to your dashboard settings and you should see communication and make sure none of these are blocked. If this also isn't the problem it looks like you are going to need a new headset. It should have a years warrenty if that helps?
No one hears you because your microphone is probably set on mute. Go to your start menu, then go to control Panel, find Volume and Sound Control should be the icon that looks like a speaker. Double click that icon. From there Click Options and then properties, find the Microphone option and click the box to the left. This should add Microphone to your menu, then simply unmute your microphone.
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