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Hi, my zanussi fle1216w is skipping the fabric softener stage of the
cycle. I've cleaned the dispensing drawer and the surrounding areas,
even put on a boil wash in case somethihg was gunge up or visits the Zanussi Owners Manual.
I was very disappointed to find out that you did not actually offer me a solution to this (surely very simple) problem. For this reason I certainly would not take out a plan with a company like yours. You have offered me no advice whatsoever although you promised assistance.
You are obviously a company that cannot be relied on.
I think I had a similar problem to this. It seems like it was starting a cycle but then it just stalled and made a buzzing noise and it did not drain properly. I opened the bottom of the dishwasher where the draining pump was located. take off the plastic cover and I found bits of broken plates were jamming the fins on the pump... Try this and see how it goes.. Hope it was of some asistance.
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