Question about Franke Saphira Espresso & Coffee Maker

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Empty Drip Tray message

Getting the message "Empty Drip Tray" even when the tray is completely empty- we've cleaned contacts, cleaned the whole machine, everything - it won't turn off and its not allowing us to make coffee. Advice? thanks!

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Try to clip off the tray contacts and clean behind them. If they are dirty and wet on the backside the machine will keep asking you for Empty tray. Use a small screwdriver and clip them off from the inside of the tray

Posted on Aug 20, 2009

  • Apollo.li Dec 19, 2011

    Hi ,open the side door,you found small box for wather,it's full.

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I've had this problem with mine but if yours is the same, you'll need some new parts. The valve heads in the machine sit behind the push button panel (i.e. directly over the rear of the drip tray contacts). Over time the pipes and T-pieces break and leak. They leak directly onto the back of the contact connectors making the machine think the drip tray is full - when it isn't ! You'll need to take the machine apart and find the source of the leak - then replace the bits which aren't expensive.
Don't be misled if you can't see an external leak on the machine. When these little plastic pieces fail, the high pressure water sprays out very finely. It only takes a thin film of water on the contacts to cause the fault. Hope this helps.

Posted on Feb 18, 2010

  • Ferris2612 Oct 14, 2011

    Taking off the silver clips from the back of the tray and thoroughly cleaning and drying them worked for me. They came off easily with a small screw driver and were very easy to re-install.

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But now the display shows "Empty the drip tray" constantly. ... Empty Drip Tray message Getting the message "Empty Drip Tray" even when the tray is completely .

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I have a message: Empty the drip tray, but when I empty it, i still get the same message and the machine will not respond to any arrow inputs, so, I can't make any drinks


I have never had seen this problem ... however assuming the tray contacts are not shorted in any way ... its likely to be a problem with contacts in rear of the tray cavity. I would check the following;

1. Remove drip tray and shine a torch into the tray cavity to inspect the receiving contacts that accept the tray contacts. Perhaps theses contacts are shorted in some way.

2. The next step is to open up machine, but you need to be suitably experienced with electrical appliances to perform this step. Disconnect the power at the outlet (or if this is not accessible than at the fuse box). Remove the machine from the cavity and remove the rear panels (making note of which screws go where). Locate the wires that terminate on the contacts on the rear side of tray cavity. Disconnect the wires from these contacts. Replace panels and then reapply power to unit. If this solves your problem .. then there must be a short on the contacts in rear of tray cavity. If this does not solve the problem then trace this wire back to control board and remove wire at the control board. Again replace panels. If this solves problem then there must be a fault in the wire which can be fixed/replaced.. If this does not solve the problem then it would appear to be a problem with control board and best to call Miele.

Please come back if you need more help and also once you solve the problem .. to explain what went wrong. regards

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  1. Thoroughly clean the small overflow area in the drip tray. Once the drip tray gets full water flows over a small rim into this small separate part thus triggering the sensor that tells that the drip tray should be emptied. Its waals may get a bit fatty/dirty, and so remains wet and keeps triggering the sensor.

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If the machine says TRAY MISSING it's the contacts at the back so clean as other people have stated, you can also use a cardboard nail file to clean the contacts at the back if there really skanky!.

If the machine keeps saying EMPTY GROUNDS even though you have, pull out the tray, look just inside the aparture where the tray goes top right at the front there is a small slot where if you look closely you can see a small white micro switch. This will be probably gunged up with coffee and the switch will be stuck up, get a can of WD40 and squirt a small amount up into the switch then poke the switch with a small screwdriver up and down until it moves smoothly.

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aye that is true if you click the coffe making button directly after you have had it out you will be able to make a cup, as the machine has a 2 second response time.

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As it registers the driptray I dont think its the sensor to it.
More i would think that its the CPU card that is not responding to that its clean.

I am sry but I have to ask this:
When it says emptie the driptray are you actually taking out the container that is located under the brewing unit, and not the "drip tray" were you put the coffe mugs?

Also when i think i have a sensor problem I allways take out everything. Brewing unit, dripwater container, dregbox, and the watercontainer. and have it out for atleast 2 minutes ( clean it under the mean time) and put it back again.

As I dont have the machine infront of me i cant be certain:)

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