Our unit started displaying code 9E after filling, draining and filling again. At the beginning it was enough just to restart it. Finally this trick didn't work anymore. Before calling service for out of warranty I decided to take the unit out of the cabinet and start it. Of course this didn't fixed the problem. Then i noticed where the water comes in and I took off the panel on the left side bottom.
Under the panel there is a white box that has a floater inside. The floater is pushing a lever that actuates a micro switch. I noticed that the lever wasn't moving as the machine started to fill in with water. The lever was stuck. An easy touch on the lever fixed the problem and the machine started worMy Samsung DMR57 Dishwasher gives me error code - 677e4ea.jpgsrc="/uploads/images/677e4ea.jpg" alt="677e4ea.jpg" class="h_mi" />
I will put back the washer for now but if it happens again in the next future i'll have to find a more permanent fix.
Thanks so much for the photos. I have also heard on other sites that the tank and float occasionally need to be cleaned (grease food mold buildup). Also a tight fit of the dishwasher can compress the tank and stick the lever. Hope this helps!!
I had this exact problem, added some bleach to the tank to clean it out and returned it to the counter. Hopefully this fixes the problem, but for now the machine is running full cycle. Thanks so much to whomever posted these photos. Super helpful!
Thank you! Aftrer spending 15 minutes with Samsung tech support on the phone and getting no positive solutions, besides suggesting I have a service technician come to take a look, I found your information online. Had my machine back up and running in 15 minutes. This was a GREAT help!
oh the sweet sound of the wash cycle starting! Thank you for posting this with pictures! fixed my issue in minutes!
TURN OFF BREKER AND WATER SUPPLY .........I HAD TO TOTAL REMOVE WATER TANK BY TURNING WASHER ON RIGHT SIDE,REMOVE THE PANEL ON THE PICTURE. THEN THERE ARE TWO GOLD SCREWS IN THE FRONT SIDE THAT ARE ATTCH TO THE BLACK FRAME OF THE MACHINE AND ONE AT THE BACK, REMOVE THESE COMPLETELY. THEN YOU CAN PUSH THE LOWER FRAME DOWN TO REMOVE WATER TANK. IT IS A BIT TRICKY WITH THE TABS, THERE ARE FIVE OF THEM, USE A BUTTER KNIFE, TO HELP PRY THEM OFF SLOWLY. THEN REMOVE THE BLACK HOSE ON THE BACK SIDE OF WATER TANK. WATCH OUT ALOT OF GUNK AND WATER WILL COME OUT, SO KEEP A TOWEL =UNDER IT , YOU DONNT WANT WATER ON THE ELECTRONICS. THEN WASH THE WATER TANK INSIDE A FLOAT ASSEMBLY CARE FULL NOT GET WATER ON ELECT CONNECTIONS. THEN REMOVE THE BOTTOM COVER OF THE WASHER , TWO SCREWS AND TAKE OFF THE OTHER END OF THE HOSE WITH PLYERS. CLEAN INSIDE OF THIS HOSE WITH WATER .RECONNECT EVERYTHING. I WILL NEVER BUY ANYTHING SAMSUNG AGAIN, 2 YEAR OLD PLASMA TV QUIT, QUATTRO FRIDGE PEES WATER ON FLOOR ONCE A MONTH, CAMCORDER HA SFUSSY PICTURE, ,
Thanks so much for the pictures and advice for this problem. Most of the gunk causing my problem was in the larger hose but the water tank was dirty as well. You could tell the lever wasn't moving like it should. Sometimes it would pop up and press the micro-switch and sometimes it wouldn't. After a thorough cleaning the lever moved perfectly. It popped up 20 out of 20 tries. The machine has been running for over 20 minutes now with no error. It hasn't ran more than 5 or 10 min without an error for the past 6 weeks. Thanks again, you saved me from buying a new dishwasher. We didn't think it was going to be worth it to have the thing repaired (estimate was going to be $200+)
Thank you all! My water tank sensor was about half full of full of slime. Working again.
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Great solution and illistration with pics. I cleaned the tank (CLR) and freed float arm, added tiny amount of silicone spray. Important to make sure machine is fairly level as it can impact float arm. Use a level on front of door and under door appears to work ok. Prolems appear to be rectified. Hopefully long term. Thanks for posting this helpful information, it sure saves on service costs when out of warranty. :)
Thanks for the info,my dishwasher was doing exactly the same.i cant beleive the lack of warrenty samsung offers on somthing i consider not cheap!!This model was around 800 and after multiple problems ,i dont beleive i will buy another dishwasher made by samsung.It did fix the problem.this is the second issue i had with it.one was the lettering on the control panel.this thread help me save big bucks ,on a plumber.
OMG you were amazing!!!!! We fixed it thanks to your diagrams and excellent instructions. You made a plumber out of my husband!!!! Save us lots of $$$ I must say, I'm not too impressed with the machine itself and it's only a couple years old. Never again, there's always problems. I am going to CLR it on a regular basis until we decide to replace it. Thanks again, you ROCK!!!!
Thanks dnmstn and sackofhammer! These steps solved my issue, too! The inside of the water tank was disgusting. It took me about an hour from start to finish. Again, thank you!
Thank you ever sooooo much for the information and pictures. worked like a charm and saved me lots and lots of money.
The above solution was perfect. The inside of my water tank and the float was covered with black slimmy algae/mold etc. Note, i'm on a well and with no chlorine in the water i see this often in the seals around the door. Simple solution.
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