Francis X4,when I turn on the machine,it continues to pump water through the machine until the water tank is empty,There are no error messages on the display and all other functions work fine

Power board fault. Replace the board or fix it, one triac is burned.

You will know the machine wants to be descaled when the red alert triangle is blinking (lower right part of control pad)
1) Machine must be OFF and cool in order to descale the machine!
2) Fill the water container to MAX with very warm faucet water.
3) Add a packet of Illy / Urnex Dezcal or similar citric acid based descaler to the water, stirring it in until dissolved.
4) Replace the water container into your Illy Francis Francis X7.1 Iperespresso machine.
5) Place a 1L (minimum) plastic catch bowl (or other suitable container) under the brew head AND frothing wand, which should be pointed toward the center of the stage under the brew head (as in video above).
6) Power the machine ON.
7) IMMEDIATELY depress and hold only the BREW (coffee cup symbol) until the machine emits THREE SHORT BEEPS, followed by ONE LONG BEEP. Release the BREW button after the long beep.
8) Press the BREW button again, as you would when brewing a cup of espresso.
9) The machine will begin to PULSE, and the STEAM BUTTON will blink. The machine will alternate between pulsing water through the brew head opening and the frothing wand. This will continue until the water container is EMPTY. Be ready to remove the water container, and IMMEDIATELY refill it with cool (Brita filtered or distilled is best) water, and replace it as quickly as possible. The machine WILL NOT STOP THE DESCALING CYCLE, so replace the water container as quickly as you can. You will probably need to empty the catch bowl at least once or twice during this procedure, and the water will be VERY HOT, so use caution!
10) The machine will continue to pulse between the brew head opening and the frothing wand.
11) The machine will stop pulsing at some point during this second tankful, and the BREW button will begin to BLINK, with an alternating BEEP between blinking. If there is very little water left in the water container, fill it up with cool water again. Empty your catch bowl if it is full and you haven't already done so! Once everything is back in place, press the blinking / beeping BREW button, which will begin to rinse the machine through.
12) The machine may repeat Step 11 more than once!
13) The machine should now come out of DESCALING CYCLE on its own, with the red POWER button illuminated, along with the blue BREW button being on and solid.
14) Run one or two BREW cycles, with cool, filtered water.
15) Run the STEAM cycle for a few moments, as you would when frothing for a beverage, to ensure no descaler remains in the frothing wand.
• Your Illy Francis Francis X7.1 Iperespresso machine is now descaled! see less

• Check to make sure there's nothing inside your flow meter.
• Check the flow meter wire connection at the board (cpu/pcb).

try bleading it

Descaling Saeco Automatic espresso machines SAECO VIENNA SUPERAUTOMATIC MACHINES:
SAECO VIENNA DIGITAL - MANUAL DESCALE PROGRAM
1. Fill the water tank with the Saeco descaling solution. (1 bottle of Saeco descaling solution to one full tank of water.)
2. Turn on the machine. Run approximately 1 cup through the steam wand by turning open the hot water steam valve). Turn machine off and let sit for 5 minutes.
4. Repeat this procedure until the water tank is empty. Then rinse water tank thoroughly and flush the machine by running two tanks of clear water through the steam wand.
5. To clear the "Decalcify" message on the Digital model, press the MENU/OK key to go into programming mode. Scroll up or down to select the "Signal.Descal" function. Press MENU/OK. Next, the messages " Quantity Water Not Reached" and "Left Quantity" will flash. Press MENU/OK again - the message "Reset Descaling Program - Yes" will appear. Press MENU/OK again. The Descale meter is now cleared.
SAECO VIENNA DIGITAL - AUTOMATIC DESCALE PROGRAM
1. Press the MENU/OK key to go into programming mode. Scroll up or down to select the "Descaling" function . Press MENU/OK key. Place a large container under the hot water/steam nozzle. Fill the water tank with Saeco descaling solution. (1 bottle of Saeco descaling solution to one full tank of water. Refer to the instructions on the bottle).
2. Then completely open the hot water/steam rotary valve/knob. The pump starts and the descaling program begins. During this phase the pump runs at intervals and the message "Machine is Descaling" is displayed. The complete program takes about 40 minutes. Do not add any water to the tank during this phase. When the message "Descaling Finished" appears, close the hot water/steam valve. The message "Rinse Machine" will appear.
4. Remove and rinse water tank thoroughly, fill with fresh water and replace on machine. Empty the container under the hot water/steam nozzle and replace. Flush the machine by running the tank of clear water through the hot water/steam wand until the message "Rinsing Finished" appears. Exit the Programming mode by pressing "MENU/OK" Refill the water tank with fresh water.
5. To clear the "Decalcify" message on the Digital model, press the MENU/OK key to go into programming mode. Scroll up or down to select the "Signal.Descal" function. Press MENU/OK. Next, the messages " Quantity Water Not Reached" and "Left Quantity" will flash. Press MENU/OK again - the message "Reset Descaling Program - Yes" will appear. Press MENU/OK again. The Descale meter is now cleared.
Descaling Single Boiler Home espresso machines (HOME SINGLE BOILER ESPRESSO MACHINES)


Approximately every 3 months (depending on your use and the water hardness), clean the machine with natural citric acid based decalcifying agent.
1. Add a descaling solution into the water reservoir. Mix thoroughly to dissolve (use warm water for better results).
2. Remove the filter holder and place a cup under the group head and another cup, or other container, under the steam wand to catch cleaning solution.
3. Turn espresso machine on, turn coffee pump on and run approximately 8 oz. of solution through the brew head. Turn machine off and let the machine sit for 15 minutes.
4.Run approximately 8 oz. through the steam wand, and again, turn machine off and let sit for 15 minutes.
Repeat by allowing solution to run alternately through the steam wand and brew head. Turn espresso machine off after each cycle. Repeat process until solution has been run through.
5. Do not leave espresso machine on. Do not wait for the ready light to come on. Do not use the steam switch during this process. Do not allow reservoir to run empty!
6. Rinse reservoir thoroughly with fresh water. Refill reservoir with fresh water. Run half a tank of fresh water through group head, alternating between group head and steam wand.

HI
The Digital Italia is programmed to descale the boilers on its own. With the machine turned on, push and hold the descale button (bottom right button). This should say "Descaling" in the display. Mix your descaling crystals in your water tank. Stir until they are completely dissolved in the water. Next have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz's. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, the display will say "Finished descaling" push any button to continue. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, push the descale button again, then close and then open the steam knob again to let water just flow through the boilers until it is emptied by the machine, but don't turn off anything until the machine stops again on its own. This will clear the descale if you have gone to the "Reset Descale" in the menu and chose "Yes". Refill the water tank again with fresh water and then close and then open the steam knob again to prime and your ready to go.

You need to prime the machine with water. Fill the water tank. Plug the machine in and turn the power on. Instructions state the lights will flash, but they won't. Blue water drop will illuminate indicating the machine is empty (the water tank is full, but the pipes in the machine are empty until you do the following). Place a cup under the steam wand, and rotate the steam knob fully to the "on" position (fully clockwise as you view it from the side until you hit the hard stop). No need to use force, just rotate until you hear the pump turn on. At this point, you'll hear a pump running, and after 10-30 seconds, water will be ejected from the wand. Continue until the blue light goes out and you're ready to brew. At this point, I think the lights flash and it comes up to temp. One more thing, when using the steam wand, always turn the knob until the pump engages, or you run the risk of emptying the water line. Hope this helps and enjoy!

rktcyntst
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You need to prime the machine with water. Fill the water tank. Plug the machine in and turn the power on. Instructions state the lights will flash, but they won't. Blue water drop will illuminate indicating the machine is empty (the water tank is full, but the pipes in the machine are empty until you do the following). Place a cup under the steam wand, and rotate the steam knob fully to the "on" position (fully clockwise as you view it from the side until you hit the hard stop). No need to use force, just rotate until you hear the pump turn on. At this point, you'll hear a pump running, and after 10-30 seconds, water will be ejected from the wand. Continue until the blue light goes out and you're ready to brew. At this point, I think the lights flash and it comes up to temp. One more thing, when using the steam wand, always turn the knob until the pump engages, or you run the risk of emptying the water line. Hope this helps and enjoy!

Couple of things.

Magnet in the water tank could have gone bad in which case you need a new water tank.

2. Sensor for the magnet could have gone bad. Which case you need a new sensor.

3. Flowmeter could be dead in which case it won't feed water to the system, If thats the case its a new flowmeter.

4. Pump. If the pumps not working, it won't feed the flowmeter, which in turn won't feed the system. You'd need a pump in this case.


Its one of the 4. Unfortunately its not an exact science, its a trial by error type thing.

Cheapest way is to send it to a service center. They'll know right away when they open it up. They can also diagnose quicker.

it just means that the pump needs primed. Turn on at the wall and on the machine, wait until screen says ready (make sure water tank full), then turn steam handle on RHS to on (do not push the steam button). the pump will prime until water comes out of the steam nozzle. now turn off the steam handle and you are ready to go!