Having a couple of problems... How do I change how many times a phone rings before going to voicemail? Also...when the receptionist answers the phone and sends the calls to certain extentions...if that person doesn't pick up, instead of going to voicemail, it bounces back to the receptionist. How do I change this? I've tried to look it up in the manual, but haven't found anything helpful...
Well, this one is kinda tricky. If the receptionist knows there's no one there, they can use VoiceMail Transfer.
From the phone, the user can set CF Busy or CF Busy/No Answer with the following codes on the intercom:
Do Not Disturb *7101 / Cancel *7100
Call Forwarding (FWD)
– Both Calls *710
– Outside Calls *711
– Intercom Calls *712
2 (All calls) + phone no. + #/
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.
So, if your voice mail is 500, you would dial *7105500# to set CF B/NA for intercom and outside calls.
The last piece of the puzzle is the timing. That's *713 (00-99). Start with 24 (4 rings) and go from there. If it hits the receptionist before the forward takes place, you probably have to adjust the recall timer for call transfer, a system program.
Carl
Which part was not helpful? When you downgrade an answer like this, you lose any chance of getting another answer and decrease the chance that I'll ever answer another question in this forum. I have 5 years experience in installing TDA/TVA systems and there is no set standard to assigning codes. We still use 165 for VM as it's left over from the TD days. The answer provided above was taken from the TDA Operation Manual. It's the best answer for such a vague question.
Since you rated this as not helpful without comment, it ends our interaction.
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