The humidifier runs but is not collecting water... so humidity level never drops.

It sounds as if you may have the humidity extraction level set to high. Try lowering it you 35% and check the water collection bucket, to make sure it is installed properly

Hope this helped you.

Is it only the fan motor running that you hear? Or is it the compressor motor and the fan motor in combination?

If it's just the fan motor, it running to circulate the air, in an effort to sense humidity in the air, above the level you have the humidifier set on. Speaking of which, you may have the level set higher than what the humidity is in the house and the unit is just maintaining it. 50 to 60% is high, as opposed to 35%, which is what most folks want to maintain in the hot, humid, summer months.

If you want to test the unit, place in the bathroom, turn a hot shower ON, turn the humidifier ON and set it for 45% or minimum if your unit does not have a LED readout screen. Do Not turn the bathroom exhaust fan ON. As you leave the bathroom, close the door and don't return for 20 minutes. When you do, turn the shower OFF and check the humidifiers water collection bucket. If you see any water, the unit is working as it should. If you don't see any water, it's time to replace that unit. I say that because, at best, the parts and labor to repair the unit would be equal to or almost equal to, the price of a new dehumidifier.

Hope this helped you troubleshoot and solve the problem. Please let me know. Thanks

If has not produced a drop of water for several years, then it's not working properly. But, this may be a case of setting the humidity level to high. In other words, if you set it at 70% or Maximum, that's the humidity level that it will maintain, not remove. To remove humidity, the level must be set low (35% or Minimum).

To test the unit, based on what I just said, place it in the bathroom, set the level as low as possible and turn the shower on medium hot. Do Not turn the bathroom exhaust fan ON. As you leave, close the bathroom door. Return in 15 minutes, turn the shower OFF and check the bucket water collected. If there's any water in it, it's working fine. It was probably a case of the humidity level being set to high.

Hope this helped you. Please let me know. Thanks.

Hi,

There are many reasons why a dehumidifier will not work or collect water.

Here is a tip that I wrote to help people to figure out what is going wrong with their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

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Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

';';
;'

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

Hi,
Here is a tip that I wrote about that problem...

http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in

heatman101

try checking the setting of your humidifier, if the actual humidity level matches, what is set on your unit.

Hi there - you have to vacuum the filter several times. You can pull it out of the back left hand side of the unit. Vacuum it several times, and then start the unit on the lower fan setting, at a humidity level of around 60%. It will kick in after a bit, and then you can start adjusting the humidity level to where you would normally use it.

Sometimes - after you have vacuumed the filter, it still doesn't work. I used my fingers to pick lint off the filter, and ran a BIC safety razor over it as well, to try and get more out of the filter. You can also wash the filter in warm water, and leave it to dry over night. Don't put it back in until it's completely dry.

This will work! Cheers... E