My finis mp3 player is many years old and does not have a reset button.

The internal battery has failed in storage. As you can imagine the internal Lithium battery is tiny. You can try a reset, but it needs to go back under warranty if that doesn't fix it. The reviews are mixed..

https://www.google.com/search?q=Finis+Duo+underwater+MP3+player+won%27t+hold+charge

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Thank you for contacting us about this problem! I work at FINIS Technical Support and will be happy to help you. I would advise you to create a support ticket at our support page so I can further process your case.
Please visit finisinc.com/support

the green light only stays on for a few seconds with the surf, then shuts off. this is just the unit showing responce to the press of the button. if you press the on button and no lights come on it usally means the unit is dead.

The Swimp3 Player does need to be charged for at least 3 hours for the best experience. Here are some tips that could help solve your problem:

Problem: The player doesn't turn on.

Suggestion: Charge the battery in the player for at least three hours, this will allow it to fully charge. You can charge it by plugging it into the USB port on your computer or by using a USB wall charger (sold separately). If you do choose to use a computer to charge it, be sure your computer is turned on. If there is no power to the computer, then no power is going to the USB port to charge the Swimp3 player.

Additional Tip: The charging answers are in the Green Indicator Light.

If the green light is flashing off and on, then your SwiMP3 player is charging

If the light is solid green, the SwiMP3 player is fully charged

If you have no green light - then it is not receiving a charge - check the connection, make sure its plugged in properly, or check to see that there is power from the computer or USB wall charger.



Problem: I have charged my player, the light is solid green, but no music plays.


Suggestion 1: Have you loaded music onto the player? Try adding a few mp3 or wma files and test it again.

Suggestion 2: If the power is on, you loaded music, clicked the Play button and no music comes out, press and hold the RESET button for 4 seconds. It's kind of like rebooting your computer when it crashes. Many times a simple reset clears up any challenges.



If that doesn't work, then it could be the

* volume

* incompatible files or

* folders




Volume: On some units the factory volume setting is very low.

Solution: Try turning up the volume by pressing and holding the "+" PLUS button. If you click the "+" button it changes the song, pressing and holding the button will actually control the volume. And if its too loud, press and hold the "-" MINUS button to bring the volume back down.





Incompatible Music Files: If you have loaded a music file that is not compatible, it simply won't play. The SwiMP3 player works with mp3 or wma files, but not aac (like from iTunes).

Solution: Remove the incompatible files. Convert your other music files to mp3 or wma, and if you are importing your songs direct from itunes, you'll need to convert them to mp3s first.



Incompatible NON-Music Files: An MP3 player is similar to a Thumb Drive or Flash Drive because it can hold any kind of file that will fit in the drive's capacity. However, if you have loaded an incompatible file - including JPEGs, Cover Art, Word Docs, anything that is not an MP3 or WMA file, the player simply can't translate it into music.

Solution: Remove the incompatible files, leaving only your mp3 or wma files in your root directory.



Folders: The mp3 player is not able to open folders and play music files stored inside, to the Swimp3 player the folder is simply an un-playable file.

Solution: Open the folders, move or copy the music files into the root directory (remember, mp3 or wma - not aac), then delete the folders.

Michelle
Authorized Finis Dealer
Get Swimp3 Deals at WaterproofMusic.com

Cyn,

Generally the computer should recognize the Swimp3 Player just like it would a flash drive or thumb drive. Remove the drive from your USB Port, press and hold the RESET button for 4 seconds and then try again.

That will usually clear up any hiccups you're having with the swimp3 player.

Plug it back in and look in My Computer again. On my Windows PC with XP it pops up and asks what I want to do with the drive.

After Resetting, you may also want to try it on a second computer to see if it is recognized. If it isn't working then, it could be the electronics, and your gift giver can check with the place where it was purchased.

I hope this helps.

Michelle
Swimp3 by Finis Dealer

If you get no light at all, it could be that the Swimp3 Player isn't plugged in properly. Try unplugging it and plugging it back in.

If you're plugging into a USB Hub, be sure the hub is on.

Depending on the Model of the Swimp3 - one of the older models would allow you to plug the USB in upside down - newer models do not. So I would also verify that.

The next step would be to press and hold the RESET button for 4 seconds - most other hiccups are cleared up with that.

If those steps don't work, I would contact the retailer where you made the purchase - your Finis player comes with a 90 day manufacturers warranty.

Good Luck
Michelle
Authorized Finis Dealer

The first thing I would check is to be sure you have music on the drive. It is like a flash drive, so it could be at some point without being charged or used that that the memory has been erased.

Plug it into your computer and open up the drive to verify your music. Be sure you only load MP3 Files or WMA Files - AAC (like in iTunes won't play unless they are converted to MP3 files).

You may also want to try pressing and holding the RESET button, it's like a REBOOT for the drive.

Next, be sure you haven't put the music in folders, they need to be in the root directory.

Last, be sure you have only mp3 or wma files - doc files, album art, or any other file type isn't playable and gives you a blank sound.

We hope this solves your Swimp3 problem.

Michelle
Waterproof Mp3 Player Dealer

Check out the SwimP3 V2 FAQ website: http://www.waterproofmusic.com/swimp3faq.html

It says:


Q: My Computer won’t recognize my SwiMP3 player when I plug it in?

A: Press the reset button on the SwiMP3 player while the unit is plugged in. This is the small white button above the on/off and in between the green and red LED lights.

This happened to me as well.
I did a quick FAT not FAT32 quick format and copied ONLY mp3 files to the player and it worked.

So I had two problems. Wrong format, because I messed with it. And I had AV files and not mp3 files. It appears that my player only read mp3 format from FAT file system.