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JuDee Clark Posted on Jun 19, 2019
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I have a Pfaff 300e Smart Machine....tried to use it on Windows 7 and Windows 10 and it tells me the machine is not connected to the computer...cannot figure out the problem... JuDee

1 Answer

Tony Waldron

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  • Master 201 Answers
  • Posted on Jun 19, 2019
Tony Waldron
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Navigator Software
The Navigator software is launched whenever your machine is connected to the computer and the machine is on. This software communicates with the machine.

If this is not installed follow these steps;

  1. make sure the machine is not connected to the computer.
  2. start the install sowftware,
  3. The install will then ask for the machine to be pluged in and turned on.
  4. After the install is finished, restart the computer.
Link to manual is below;
http://www.pfaff.com/SiteMedia/PFAFF/Products/Machines/Support-manuals/Smart_300E-manual-EN.pdf

Software link below;
http://www.pfaff.com/en-US/Support-and-Updates/Complimentary-Software

If this was helpful please click the helpful button.

5 Related Answers

Anonymous

  • 10 Answers
  • Posted on May 04, 2008

SOURCE: What do I do if my computer still will not recognize the machine and software?

Hi - What version of the File Assistant are you trying to run? The original version did not communicate and a subsequent version fixed this. It could also be a com port setting or a few other things.

If you email me your phone number, I'd be happy to call and try to walk you through some things to get it working. Takes too long to write and too many trouble-shooting steps that change from scenario to scenario to write it all here!

I worked for Pfaff for 10 years doing just these kinds of things and would be more than happy to try to help you out.

Look forward to hearing from you,
Kim

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Anonymous

  • 1 Answer
  • Posted on Dec 31, 2008

SOURCE: can't open Pfaff Select 3.0 Sewing Machine to fix timing

I found an electric drill with a hex bit and that did the trick!

Anonymous

  • 3 Answers
  • Posted on Mar 05, 2009

SOURCE: no communication between pfaff 7570 and computer

It sounds like you have it configured properly if you have the little machine and computer appearing on the display screen. I had this problem too in the beginning, file assistant doesn't use the files for the 7570 its only for some of the newer machines, use Vip customize to send the design to the machine from the file drop down menu. Hope this helps.

Anonymous

  • 255 Answers
  • Posted on Feb 18, 2010

SOURCE: I just inherited a Pfaff 139. Can you tell me

Hi! Congratulations! I just read a great review of your machine at http://sewing.patternreview.com/cgi-bin/sm/readsmreview.pl. One of the things the reviewer noted is that the 139 wasn't designed by Pfaff. It was designed by another sewing machine company (the GZ in your serial number) that Pfaff had bought. The machine dates to the 1950s.
Statewide sewing (http://www.statewidesewing.com/#Accessories) has a great selection of belts.
Hope this helps!
Happy Sewing

Robbie

Anonymous

  • 233 Answers
  • Posted on May 11, 2011

SOURCE: WHERE CAN I FIND FREE DOWNLOAD MANUAL FOR PFAFF

Go to http://safemanuals.com/user-guide-instructions-owner-manual/PFAFF/SMART%20200C-_E. For giving your opinion on the machine, you can download the manual, no viruses, for free. I've tested it and thoroughly ran a virus scan already.

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WOW. nice set up. Hate to sound like a smart alec. But if you used some one else's cable and it worked what does that tell you. Bad cable. Sounds like you have a business. NEVER CHEAP OUT WITH DATA CABLES. Use gold tipped when possible. You can write it off as business expanse. You spent that much on equipment, spend a little more on add on's. Hope your not mad at me. ??
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I have a 3D/ Pfaff 2170 Creative & I'm using Windows XP. No device found error. I can not transfer the embroidery design to 2170 Pfaff. Help!

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Where to buy another creative blank pfaff 7570 card

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WHERE CAN I FIND FREE DOWNLOAD MANUAL FOR PFAFF SMART ELECTRIC SEWING MACHINE MODEL 200C

Go to http://safemanuals.com/user-guide-instructions-owner-manual/PFAFF/SMART%20200C-_E. For giving your opinion on the machine, you can download the manual, no viruses, for free. I've tested it and thoroughly ran a virus scan already.
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I have a Pfaff 7570 with Windows 7 professional. Windows 7 has a special program that allows you to use programs with windows XP. I have everything installed properly but can not get any communication...

I can't tell you much or offer any advice but I can tell you with absolute certainty the Windows 7 compatibility programme has never worked for me.

I have stuff I used to use with XP and either it works with 7 or it doesn't and if it doesn't the compatibility programme makes not a jot of difference.

Good luck!
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I have a 7570 phaff sewing machine and a new windows 7 PC What will I use to transfer my patterns to the machine

Hi franlove
I had the same problem when I upgraded to a laptop with Windows XP. I needed to buy a Keyspan, which connects via the USB on the computer to the machine via the pc connector that comes with the Pfaff 7570. However I had many problems after that, and found that the Keyspan transfer rate had to be slowed down to 2400. Of course 3D is the most recent Pfaff software that the Pfaff 7570 will work with. Anything older is OK.

Hope this helps. I will look up the steps that I went through to slow the transfer speed from the Keyspan if you need me too.

Good Luck
margielydia
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Connect PfaFF Creative 7570 to a PC

The software you need to connect the Pfaff 7570 to the PC and to create your designs is called PC-Designer version 2.2 from Pfaff. You may be able to find a used copy. The software should come with a dongle (special cable) for connecting the machine to the PC. Make sure you have this piece because it will not work with an ordinary cable. Depending on what type of port you have on the PC to connect to, you may also need an adapter since the dongle has an old style connector on the end going to the PC. If you are going to create your own designs, you will also need a storage card which inserts into the machine that you send the designs to. Pfaff makes one, called the creative card. I have also used a generic card meant for the pfaff; the generic card is less expensive and has a greater capacity. You can find many designs online either free or for sale to send from PC to Pfaff as well.
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