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This is normal when the Sansa is connected to a computer. You can use it while charging if you connect it to something else. For example, you might have a cell phone with a USB charger that plugs into a wall outlet. You could connect the Sansa to it, and it would let you listen while charging.
On Windows XP, when you open My Computer, the Sansa C240 shows up at the bottom, under "Other". Because of DRM restrictions, you cannot copy media files to the C240 using Windows Explorer. You have to use Windows Media Player to sync playlists to the C240 (WinAmp can do it also). I also suggest that you check out RockBox. It's an alternative operating system for portable media players and they have a version for the Sansa C240. It will give you some additional functionality. As far as I can tell, to copy files to the microSD card (if you're using one) you have to use a media card reader, then insert the card into the C240.
There is quite possibly a problem with the USB cable or the USB port on the computer, but try this shortcut force to force the computer to recognize the Mp3 player: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard
It sounds like your device is deffective..What I would recommend you to do is to give Sandisk a call to see if they are willing to set you up for an RMA...their number is
1-866-726-3475 7 days a week: 4:00 am. - 10:00 pm. (PST) 7:00 am - 1:00 am (EST)
Please rate accordingly
Thank you
Computerrep
Does it indicate that it is fully charged? If it does, I would return it or have it replaced. You have a 1 year warranty from SanDisk.
SanDisk Technical Support 1-866-726-3475
If not, try using a different USB port on the computer, preferably one in the back.
Best of Luck.
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