Is there a number i can call to get service support other then chat. i have connected the router to the modem and computer but still can't get on the web.

Actiontech what, they many vast models, and routers, and mix.
what are you exact connections here>
NO PC stated, HP model number, this is HP forum. so.....what?
no OS stated, opr. system , windows WHAT?
No modem models stated.
No ISP service stated,

what ISP, what service,? DSL> must I GUESS that?
My guess is not DSL no land line but it is possible to buy DSL
with Landline, disabled, I did for years.
or cable modem, ? uses COAX ! not 2wire twisted like DSL.
or are you doing the MAGIC jack , with NO COMPUTER owned
yes?
The magic jack does not plugin to any modem ethernet port
ever. its usb.

t

Broadband, high-speed internet, cable internet, DSL - WiFi, Fios fiber. and more , dial up? nah you dont have LAND LINE./


error codes,. the first page in the manual states !
Contact your Internet service provider to verify your modem allows more than one device to access the Internet if you receive error 3002 when trying to use MagicJack Plus. Some modems and modem/routers-in-one may not be compatible for use with MagicJack Plus if multiple devices are connected to your network.

We dont know what ISP you have nor the connection type
cable tv modem, DSL, FIOS what?
nor the modem you have , you never said,

this is far more complex
its not magic at all,
fire walls set wrong
ISP blocks you, at your mixed, router and modem
using the routers, USB port is a FAIL.
if you want great help answer what you have and what is connected
in details.
the MAGIC jack as 3 ways to connect,
USB or ethernet.?

What is the model number of your router?

Connect your computer directly to the modem and make sure that you can access Internet through the modem.

Connect computer and modem to the router. Open the setup page of the router and change the settings manually.

The settings will be different for Cable or DSL Internet connection. Who is your Internet service provider?

I will suggest you a website which may help you.
How to setup router without a disc.

Check computer B's network adapter connection - it might not be configured correctly. Verify IP configuration settings.

Hello,
Connect your computer directly to your cable or DSL modem. If you see a log-in screen for your Internet Service Provider, make a note of the user name and password. Unplug your router and your cable or DSL modem. Plug your modem to your Belkin router's "WAN" port. Connect your computer to one of your Belkin router's numbered ports. Turn on in your modem and wait 10 seconds. Plug in your router and restart your computer. Select "Start," then "Control Panel" and then "Network Connections." Right-click "Local Area Connection" to bring up your network connection properties. Click "Internet Protocol (TCP/IP)," then "Obtain an IP Address Automatically" and then "Obtain DNS Server Addresses Automatically. Open your web browser. If you are prompted for a user name and password, enter the information you recorded in Step 1.

You are a bit confused with the various components required for Internet connections.
If you have a dial-up connection with an Internet Service Provider, all you do is connect your computer's modem port to the phone line and dial the phone number of your Internet Service provider.
If you are connected to the Internet Servise Provider by ADSL and have a combined ADSL router and modem then you connect the phone line to this router/modem. If the ADSL modem is separate component then the phone line is connected to the ADSL modem and this modem is connected to the router with a LAN cable and the computer is connected to the router with another LAN cable. If the route is wireless and the computer has a wireless card then you don't need a LAN cable between the router and the computer.
If you are connected to the Internet by ADSL, to secure your Internet connection and configure your computer so it can connect to the Internet, please follow my instruction - click on this link :-
http://www.fixya.com/support/r3559128-wireless_router_security

1) With direct connect with modem, check the IP address and default gateway.
(I came across such a modem, it gave default gateway as 192.168.1.254)
I also had the doubt of configuring as a dynamic connection
But it won't work!
Contact your ISP to completely bridge the modem and configure the dsl modem as PPPoE connection with correct username and password.
Finally connect the modem to router and do a complete network power cycle, i.e.: Unplug power from router 1st, then power from modem, unplug the telephone line and now do the exact reverse process... Plug back the tel. cable, then power to modem... now WAIT for lights on modem to come back, then plug in the power to router. This will surely work.

Well, any type of streaming video will need a good amount of bandwith to transfer without interuption. If you were, for instance, plugged directly into a cable or DSL modem and it worked fine, and now youve set up a wireless router and moved your computer across the house... it's possibl;e your computer is not getting a good connection. If multiple computers share the same connection through this router then they are all sharing the limited bandwith you get from your ISP. Try (if possible) moving the router (and or cable/dsl modem) closer to your PC and make sure other aren't online when you are.

To setup your router
first check..
Connect the Broadband modem to the computer using an Ethernet cable without the router installed and make sure that the Internet connection is active. If it is not, contact your Internet Service Provider. If it can go online,
to setup connection..
Step 1:
Connect the Broadband modem to the router’s WAN or Internet port.
Step 2:
Connect the computer to any available numbered port (1, 2, 3 or 4).
NOTE: In this example, we’ll connect the computer to port number 3.
Step 3:
Make sure the power adapter is plugged to an available power outlet.
Step 4:
check if you are able to go online wired..
if not your router has to be configured first,
to config your router i need some more information
your internet service providers (isp)name , and how many computers do u have totally..

To setup your router
first check..
Connect the Broadband modem to the computer using an Ethernet cable without the router installed and make sure that the Internet connection is active. If it is not, contact your Internet Service Provider. If it can go online,
to setup connection..
Step 1:
Connect the Broadband modem to the router’s WAN or Internet port.
Step 2:
Connect the computer to any available numbered port (1, 2, 3 or 4).
NOTE: In this example, we’ll connect the computer to port number 3.
Step 3:
Make sure the power adapter is plugged to an available power outlet.
Step 4:
check if you are able to go online wired..
if not your router has to be configured first,
to config your router i need some more information
your internet service providers (isp)name , and how many computers do u have totally..