Brother MFC 240C All-In-One InkJet Printer Logo
Posted on Aug 08, 2009
Answered by a Fixya Expert

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"No Black Ink Cartridge" after a new cartridge has been inserted

Although I just changed all my ink cartridges, when I close the cartridge door the printer beeps and states "No Black Ink Cartridge" then tells me to insert a new black ink cartridge. It also states that all other ink cartridges are low, but they have just been replaced with brand new cartrides. If I turn the printer off for a while then back on it states "black ink empty" "replack black ink cartridge". This is the second Brother printer I have had that this has happened with. I have attempted to clean everthing within the cartridge compartment. Someone told me perhaps the print head needs to be cleaned. Any help would be very much appreciated.

  • Jason Wade Jan 11, 2018

    Hi, I had this issue recently, drove me crazy. After cautiously examining the ink cartridge, I found that there is a little plastif procection on the bottom section of the cartridge. The printer has a needle that is supposed to pierce through it but recent cartridges have a thicker plastic protection. So I pierced it usins a knife'e edge et voila. Et voila... it works just fine.

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  • Posted on Aug 08, 2009
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It sounds like the actual ink sensor has failed. You can check if it has a print head cleaning routine in the software on the computer. Most likely the actual ink sensor has died though, I've seen this many times. Call Brother to confirm, or maybe if it's still under any kind of warranty: 877-276-8437

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Related Questions:

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1answer

How do you remove ink cart.

To replace an ink cartridge on a Kodak ESP C310 follow these steps:

1) Make sure your printer is on.
2) Lift the printer access door, and wait for the carriage to move to a position where you can access it. The ink cartridges are located in the printhead.
3) Pinch the tab on the ink cartridge.
4) Lift the ink cartridge out of the printhead.
5) Remove the new ink cartridge from its bag.
IMPORTANT:To prevent the printhead from drying out, insert the ink cartridge into the printhead immediately.
6) Remove the protective cap from the cartridge.
7) Insert the ink cartridge into the printhead.
8) Press down on the ink cartridge tab until you hear a click.
9) Close the printer access door.

That completes changing the ink cartridges.

Thank

Mark
1helpful
2answers

Need to replace ink cartridge and I forget how to replace ink cartridge

1. Remove the black ink cartridge from its bag.
2. Carefully remove and discard the orange cap.
Handle ink cartridges carefully to avoid ink transfer.
3. Insert the black ink cartridge into the printhead.
4. Press down on the ink cartridge until you hear it click
into position.
5. Open and uncap the color ink cartridge. Insert it into
the printhead.
6. Press down firmly on the ink cartridge until you hear it
click into position.
7. Close the printer access door.

Here's the link if you want some illustrations. Link
Chapter 3, Page 5

Thank you for posting..
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I have a Lexmark Z2390 inkjet printer and have just purchased new ink cartridges but do not know how to change them can you help ?

hello,here is how to replace or change ink cartridges: 1. make sure the printer is turned on. 2.lift the top cover or access door. sayurisan20_19.jpg
3.press down on the cartridge level to raise cartridge lid. sayurisan20_20.jpg
4.remove cartridge(s). sayurisan20_21.jpg
5.for new inks,remove the tape from the back and bottom of cartridge before you install it.DO NOT REMOVE NOR TOUCH THE COPPER CONTACTS OR NOZZLES ON THE CARTRIDGE. sayurisan20_23.jpg
6.insert black cartridge in the left slot and the color in the right. 7.close the lid and make sure it is closed properly. sayurisan20_24.jpg sayurisan20_25.jpg
8.close the access door. sayurisan20_26.jpg
you can align them to improve print quality by clicking on start,all programs or programs and then click on the lexmark folder,click maintenance,align cartridges,then print.
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I am having problem on how to change the ink cartrdges. I can't get it to go to the center to be able to change the ink. Pls. help

hi,
following images and steps may guide you.


first know the parts.

..cseian_4.jpg

Tear open the black ink cartridge bag at the notch and remove the ink cartridge.
IMPORTANT: Insert the ink cartridge immediately to prevent any drying of the ink.

cseian_5.jpg



Remove and discard the orange cap.
IMPORTANT: Handle ink cartridge carefully to avoid ink transfer.

cseian_6.jpg


Insert the black ink cartridge into the printhead. User's

cseian_7.jpg


Press down on the ink cartridge until you hear it snap into position

Tear open the color ink cartridge bag at the notch and remove the ink cartridge.

Remove and discard the orange cap.

Insert the color ink cartridge into the printhead

Press down firmly on the cartridge until you hear it snap into position
Close the printer access door.

cseian_8.jpg


regards,
cseian
7helpful
1answer

How do I change the ink cartriges in my printer

1.Turn on your printer.
2.Lift the scanner base unit.(The ink cartridge carrier moves and stops at the loading position unless the printer is busy.)
3.Press down on the ink cartridge lever to raise each ink cartridge lid.
4.Remove the old ink cartridges.
5.Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge carrier.(Make sure to take off the sticker and the transparent tape from the back and bottom of the new cartridge.)
6.Snap each lid closed.
7.Lower the scanner base unit until it is completely closed.

Enjoy printing...
1helpful
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I have an hp officejet 7110 all-in-one and I've been getting a message saying that supply expired on the black cartridge. i replace it and it still won't let me print. what else could be wrong

Hello there:
This problem is usually due to a print head that needs to be replaced
I have provided the information that you will need ok
best regards mike
This document provides information on how to replace a printhead or ink cartridge.A printhead may need replacing when print quality issues cannot be resolved by cleaning the printheads or a front-panel display message indicates a printhead needs to be replaced.An ink cartridge needs replacing when a front-panel display message indicates either:
  • Low ink levels
  • Ink cartridge approaching expiration date
CAUTION: Never remove an ink cartridge and a printhead at the same time. Use the table below to identify the correct ink cartridge part number: Ink cartridge Part number HP 14 black print cartridge C5011A HP 14 tri-color print cartridge C5010A Use the table below to identify the correct printhead part number: Printhead Part number HP 14 black printhead C4920A HP 14 cyan printhead C4921A HP 14 magenta printhead C4922A HP 14 yellow printhead C4923A Replacing the ink cartridges Follow the instructions below to replace the ink cartridges:
  1. Turn on the unit, and open the print-carriage access door by lifting the handle until the door locks into place. Figure 1: Opening the access doorc00064456.jpg
  2. The print carriage will move to the center of the unit.After the print carriage stops, remove the ink cartridge by pressing the gray release button, then lifting the cartridge up and out of its slot. Figure 2: Removing the ink cartridgec00064457.jpg
  3. Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, remove the tape. Figure 3: Removing the tapec00064458.jpg
  4. With the ink cartridge label face-up, push the new ink cartridge firmly down into the appropriate slot until it clicks into place.The color ink cartridge inserts into the right-hand slot as indicated by the rainbow colored oval. Figure 4: Inserting the new cartridgec00064459.jpg
  5. Close the print carriage access door. CAUTION: If the ink cartridge is removed before a replacement is available, close the print carriage access door and replace the ink cartridge within 24 hours.
Identifying parts of the printheads Use the table below to identify the parts:
  1. Printhead handle
  2. Printhead tower
  3. Copper contacts
  4. Plastic tape
  5. Ink nozzles
c00064460.jpg Do not touch:
  • Copper contacts
  • Ink nozzles
  • Printhead tower
c00064461.jpg
1helpful
2answers

How to take out the cartridge

Manually slide cartridge to middle of access door, then lift front part of cartridge up and then lift up straight to remove rest of cartridge
0helpful
1answer

Won't print after replacing cartridges

The following text copied from HP website to tackle this problem. minimtop.gif Follow the instructions below to install the print cartridges. NOTE: If you are installing ink cartridges in the unit for the first time, be sure to use only the print cartridges that came with the unit. The ink in these cartridges is specially formulated to mix with the ink in the print head assembly at first-time setup. s.gif Installing the print cartridges minimtop.gif
  1. Verify that the unit is on.
  2. Open the ink cartridge door. Figure 1: Opening the ink cartridge door c00718797.gif
  3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch. Figure 2: Lifting the latch c00721793.gif 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges NOTE: The ink cartridge areas are color-coded for easy reference. From left to right, the ink cartridges are black, yellow, light cyan, cyan, light magenta, and magenta.
  4. Remove the new ink cartridge from its packaging.
  5. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot. NOTE: Make sure that the ink cartridge is inserted into the slot that has the same shaped icon and color as the ink cartridge. The copper-colored contacts should be facing the printer as the ink cartridge is inserted. Figure 3: Inserting an ink cartridge c00721795.gif
  6. Press down on the gray latch until it clicks into place. Figure 4: Closing the gray latch c00721796.gif
  7. Repeat steps 3 through 6 for each ink cartridge that needs to be replaced. NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
  8. Close the ink cartridge door. Figure 5: Closing the ink cartridge door c00718798.gif


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s.gif s.gifHave a Good Day
0helpful
1answer

Install black cartridge, but will not print

Lets do it this way. Follow these steps again carefully and try to install the Ink.

Introduction
Follow the instructions below to replace the ink cartridges.
Replacing the ink cartridges
1. Verify that the unit is on.
2. Open the ink cartridge door.
3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch.

1 - Ink cartridge latch for the black ink cartridge
2 - Ink cartridge latches for the color ink cartridges
NOTE: The ink cartridge areas are color-coded for easy reference. From left to right, the ink cartridges are black, yellow, light cyan, cyan, light magenta, and magenta.
4. Pull the ink cartridge toward you out of its slot to remove it.

5. Remove the new ink cartridge from its packaging.
6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
NOTE: Make sure that the ink cartridge is inserted into the slot that has the same shaped icon and color as the ink cartridge. The copper-colored contacts should be facing the printer as the ink cartridge is inserted.

7. Press down on the gray latch until it clicks into place.

8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
9. Close the ink cartridge door. Print a test page.
If after doing this it does'nt work, then i will ask you to unplug the printer cable from the computer and uninstall the printer driver/Software completely.
Shut down your computer and restart it.
Re-install the printer driver/software from the start as you did when you bought it.
Good luck
1helpful
1answer

New Cartridge error message

Follow the steps below to remove and replace the empty ink cartridge.
  1. Turn the printer on.
  2. Open the ink cartridge door. Figure 1: Opening the ink cartridge door c00819080.gif
  3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch. Figure 2: Lifting the latch c00819081.gif 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
    NOTE: Theink cartridge areas are color-coded for easy reference. From left toright, the ink cartridges are black, yellow, light cyan, cyan, lightmagenta, and magenta.
  4. Pull the ink cartridge toward you out of it's slot to remove it. Figure 3: Removing an ink cartridge c00819082.gif
  5. Remove the new ink cartridge from the packaging.
  6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
    NOTE: Makesure that the ink cartridge is inserted into the slot that has the sameshaped icon and color as the ink cartridge. The copper-colored contactsshould be facing the printer as the ink cartridge is inserted. Figure 4: Inserting an ink cartridge c00819083.gif
  7. Press down on the gray latch until it clicks into place. Figure 5: Closing the gray latch c00819084.gif
  8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
    NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
  9. Close the ink cartridge door.

after Doing this all Follow the next step :-

Please Try This, I am sure it is going to workout.


Resetting the All-in-One
Press the On (fa37665.gif) button to turn off the unit.
  • Disconnect the power cord from the back of the unit.
  • Connect the power cord to the back of the unit.
  • Press the On (a477fdf.gif) button to turn on the unit.

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