Although I just changed all my ink cartridges, when I close the cartridge door the printer beeps and states "No Black Ink Cartridge" then tells me to insert a new black ink cartridge. It also states that all other ink cartridges are low, but they have just been replaced with brand new cartrides. If I turn the printer off for a while then back on it states "black ink empty" "replack black ink cartridge". This is the second Brother printer I have had that this has happened with. I have attempted to clean everthing within the cartridge compartment. Someone told me perhaps the print head needs to be cleaned. Any help would be very much appreciated.
It sounds like the actual ink sensor has failed. You can check if it has a print head cleaning routine in the software on the computer. Most likely the actual ink sensor has died though, I've seen this many times. Call Brother to confirm, or maybe if it's still under any kind of warranty: 877-276-8437
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Hi, I had this issue recently, drove me crazy. After cautiously examining the ink cartridge, I found that there is a little plastif procection on the bottom section of the cartridge. The printer has a needle that is supposed to pierce through it but recent cartridges have a thicker plastic protection. So I pierced it usins a knife'e edge et voila. Et voila... it works just fine.
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