I have a HP Photosmart 2575 and can't clear a paper jam message. I've cleared the jam per the instructions but the error message will not clear and I can't print anything until clearing it.
Hello Nj,
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Paper jams are was very common on HP printer model.
Here are few instructions on how to clear the paper jam on
your printer.
How
to Clear a Paper Jam on an HP Inkjet Printer
1.
Disconnect the power cord from the back of the
printer before you begin. With the power disconnected, you will protect
yourself from being shocked. This is an important step when you are fixing any
type of electronic device.
2.
Move your printer so that you'll have access the back
panel. Unhinge the back access panel of the printer.
3.
Look for paper through the opened back panel. Remove
any paper you find jammed.
4.
Close the back access panel. Make sure that it
latches into place and looks the same way it did before you opened it.
5.
Open the front or top access panel. This is the panel
you use to access ink cartridges. If the carriage that holds the ink cartridges
moves, then you forgot to unplug the printer. Go back and do that now. Look for
paper that may be jammed in this area of the printer.
6.
Remove any paper you find jammed here. There will be
resistance from the paper feeder, so pull slowly or the paper will rip and
create a more serious problem.
7.
Close the front access panel. Make sure that it
latches back into place.
8.
Plug the printer in and attempt to print again. If
you can print successfully, you have removed the paper jam.
Hope this helps.
SOURCE: I have cleared the genuine paper jam as per
Got wife involved (I'm partially sighted).
She said "I don't know if it's relevant, but you've got a bit of paper stuck on one of those wheely thingies." (she's always been a bit too technical for me!).
Out came the tweezers, out came the chad, and onwards marched the printer!
Thanks to all concerned....
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The printer has been working for the last 3 years. This paper jam problem just occurred. The drivers have not been updated. I've blown out the inside with air to remove any dust. I'll try re-installing the software
Has the printer ever worked or is this just something that has just happened and printer was fully working prior tothis?have you tried restarting the PC? If yes have you trieds uninstalling the software then reinstalling again? Have you recently updated a driver?(check in the 'set program access and default' section via the start menu, click add or remove programmes and tick the 'see update' box). If the driver has been updated recently it will show up and you can simply revert back to the previous driver if that one worked. hope some of this helps
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Unavailability of Drivers is a common issue now that is reported by several HP Printer users around the globe. But this seriously needs to be fixed now.
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