That could be either the TV, the cable box, the Roku, or the dvd player, depending on what you are watching
Testimonial: "So what you are saying it can not be fixed because it is being broadcasted that way?"
there is also that possibility. I was referring to each device either having CC turned on/off. You should check the settings of each device. Also, some broadcasts do not send out the CC sub-text, kind of like a non-HD broadcast. It is up to the discretion of the broadcaster. Look for the [CC] that usually indicates CC is broadcast with that program.
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