This is common on the 25's. Take it to your local vac shop for repair. The pivot screw vibrates loose and binds the pivot point. This can be fixed. You probably need it serviced anyway as bagless machines need annual cleaning to perform properly.
SOURCE: Dyson DC25 rotating brush doesnt work
There is a reset button on the side of the brush bar head. Press it.
Official advice and support for Dyson technology
SOURCE: Hi, Dyson DC25 brush bar very
Hi there,
Sorry to hear you're having difficulties with your DC25. If the cleaner feels heavy to push, it may simply be due to the machine's powerful suction - the soleplate is engineered to form a close seal with the floor surface for high pick-up. The tracklines on the carpet are nothing to worry about - they're a normal feature of operation of the revolving brushbar.
It's also normal for the exhaust air from the motor to become warm after a period of use. I note you've stated that the filters are clean, but you might want to take a look at the video embedded below to check you've washed them correctly. Under normal use, they should be rinsed under cold water at least once every 3 months, and allowed to air-dry. No detergents should be used.
If you have any further concerns about your DC25, please get in touch with us directly so one of our experts can provide the assistance you need. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week.
Kind regards,
Jack
Dyson Customer Service
Official advice and support for Dyson technology
SOURCE: My brush bar wont engage
Hi there,
I'm sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:
http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS
Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.
By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.
Kind regards,
Jack
Dyson Online Customer Support
Official advice and support for Dyson technology
SOURCE: the floor suction brushes are
Hi there,
I'm sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:
http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS
Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.
By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support
Official advice and support for Dyson technology
SOURCE: Dyson DC25 Animal Cleaner Head Stays Off the Floor
Hi there,
I'm sorry to hear you're having difficulties with your DC25. I'm sure we can help resolve this - please give us a call free on 1-866-693-9766, or email us at [email protected] so we can provide assistance.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
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