Its not the TV, the TV is just a portal to showmax or hbo. To ensure that your using the correct information, either using the showmax app or using your computer, try logging in on their website with your credentials. You will know if those are the proper credentials to log into the showmax portal. And of course as you most likely know the password must be capitalize where it needs to be capitalize. The biggest issue people have is using the remote to sign in you may not be going to the right icon to change from upper case to lower case or vice versa.
SOURCE: how do i download showmax for hisense smart tv
If you type "showmax on hisense smart TV" in google it will give you several sites that tell you how to set it up. One claims to only take 2 minutes. Give this a try.
SOURCE: How do i turn on smart tv mode with 1080p on hisense 55 inch without a remote
I think you will need a remote as i looked up the manual and every setting can only be changed by remote :( Maybe get a universal remote??
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