Need an address to send back an item and request a larger one

EBAY-Money Back Guarantee
Here's how it works:
EBAY Money Back Guarantee covers your purchase price plus original postage for virtually all items on eBay.com.au. we guarantee you'll get the item you ordered or your money back.

1)Open a request: let the seller know you haven't received the item. Select "open a request"
2)Not resolved? If you're waiting for a response, you can check the status of your request. If you're not happy with the sellers resolution after three business days of opening your request.
3)We'll get your money back fast: You'll get an answer back within 2 days, and if your request qualifies, we'll send you a refund.

Customer Service

Amazon Contact Number
0011 1 206-266-2992

You need to send this information to TRACPHONE not here! Check the TRACPHONE website or call them. You won't get any help here. This is not a TRACPHONE website.

you'll need to contact the seller for a return address. we have nothing to do with the seller or paypal.

Hi,I looked into this for you and listed below you'll find all you need to get a replacement disk,hope I've helped......

If the 90-day warranty has passed and you wish to receive a replacement, please provide the following mandatory items
1. A personal check or money order for $10.95(USD) per disc requested.
2. The disk containing the defect.
3. A letter or card with your full name and return mailing address
4. A reason for the replacement request
Please send these items to the following address. We recommend you send your return via a traceable method such as Priority Mail®, UPS™ or FedEx® as Encore is not responsible for undelivered or lost packages. Please note that Encore is not responsible for the shipping cost to return the product.
Encore Software Inc.
999 N. Sepulveda Blvd
Suite 700
El Segundo, CA 90245
ATTN: Disc Replacement
From the day it arrives it will take 4-6 weeks for you to receive the replacement. If we do not have the product in stock, your check or money order (if submitted) will be returned.

Good luck....

Hi there!
Once your item is sold, the system will generate a fee for that which is called the final value fee. It is a percentage eBay took for successful completed listings but it will be taken away in your bank or credit card at the end or mid of the month depending on your billing cycle. (please check your invoice in the Account tab, right side invoices)
But if the shipping cost is not included in the invoice sent to the buyer, check your listing and make sure that you didn't choose free shipping. If your shipping calculator is set but the buyer paid no shipping cost, you can then ask the buyer to pay for it. You can send the buyer a manual paypal invoice.
Here's how you can create a manual invoice using your PayPal account:


1. Log in to your PayPal account.
2. Click Request Money.
3. Click Create a Money Request or Create an Invoice.
4. Enter the required information.
5. Click Continue.
6. Review the information and click Request Money to send a money request or Send Invoice to send an invoice.

You can also ask several people at the same time. Just enter their email addresses, separated by commas.
I hope this helps. Have a great day!

Typically the serial number is located on the back of the CD or DVD case, on the lower left hand section. In cases where the game was bundled by Gateway or purchased through Scholastic, the serial number may be found in one of three other locations:
The inside of the case
The back of the manual
On a separate piece of cardboard or paper
If your serial number is not printed in any of these locations, you may request a new serial number.

The following information applies to the North America territories only.
Misprinted or Invalid Serial/Registration Code Replacement:
If you meet one of the following criteria, and you are within the 90 day warranty period, you can send a request to Electronic Arts for a replacement serial/registration number.

• Conditions
• The serial/registration number is illegible or missing characters.
• The serial/registration number is not printed on the lower left portion on the back of the jewel case, inside the jewel case, or on the back of the manual.
• A Technical Support Representative deems the serial/registration number provided with the game as invalid.

When sending a request for a replacement serial/registration number, please include the following:

• Items & Information to Send
• The original insert from the back of the jewel case displaying the invalid or misprinted number, or the manual displaying the invalid or misprinted number.
• Explanation of the situation
• First and Last Name
• Return Address
• Email Address
• Phone Number

Send To:
Electronic Arts Warranty Department
9001 N I-35 Suite 110
Austin, TX 78753

Lost or Missing Serial Replacement:
If you meet one of the following criteria, you can send a request along with an administrative fee to Electronic Arts for a replacement serial/registration number.

• Conditions
• The product is 90 days past the purchase date
• The original serial/registration number has been discarded or lost

When sending a request for a replacement serial/registration number, please include the following:

• Items & Information to Send
• Money order or personal check for $10.00 USD per serial/registration number requested.
• MAKE THE CHECK PAYABLE to Electronic Arts.
• Note: If you are requesting serial/registration numbers for a collection pack, the $10.00 USD fee will cover numbers for all of the games included in the package.
• Proof of Purchase - located on the game’s manual. If you do not have the manual available, send a photocopy or picture of the game disk to verify ownership
• Note: It is not necessary for you to send us the physical disk. If, however, you decide to send us the physical game disk, please make sure you use a traceable delivery method. Electronic Arts is not responsible for products lost in transit
• Explanation of the situation
• First and Last Name
• Return Address
• E-mail Address
• Phone Number

Send To:
Electronic Arts Warranty Department
9001 N I-35 Suite 110
Austin, TX 78753

To return an item

• Fill up our Return request form. You can download it here.
• E-mail the form to our customer care department to obtain a Return Merchandise Authorization (RMA) number.  This RMA number must be requested within 30 days of receiving the order.

e-mail: [email protected]

• Upon receipt of the RMA number, you must follow the instruction return the item in the original box with all the packaging, accessories and a copy of the original invoice.  The RMA number must appear on the outside of the package or the package will be refused.
• Return the package to the following address within 15 days after you receive RMA number via mail, UPS, Federal Express, or any other courier that allows for tracking of the package.

Customer Care
#100 - 13551 Verdun Place 
Richmond BC V6V 1W5 
CANADA

• No collect shipment or any out of Canada shipment requiring a broker or customs fee will be accepted.
• All returns are subject zCover Inc’s approval. We reserves the option to refund, credit or replace items that were damaged due to accident, misuse, abuse, product modification or neglect or damage resulting from the performance of repairs unauthorized by zCover. zCover Inc. reserves the right to refuse returns.
• For returns, we will issue a credit for the cost of the item and the sales tax, if applicable. Please allow 5 to 10 business days for the process. Shipping charges are not refundable. For exchanges, we will ship out the replacement after receiving the exchange balance. shipping will be charged for the new item(s) sent.

The link to this information is: http://www.zcover.com/store/catalog/return.php

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