This is a function of WHATEVER voicemail package you have. We are technicians here NOT mind readers.
I'm going to guess you have a TVA voicemail. You need proprietary software to access it as well as the password.
It all depends on how it was set up. Do you manually toggle day/night or is it done by the clock?
(MOST LIKELY) way to fix this for you.
Once in go to services expand the boxes and you should see company greeting and the number of the CO greeting to use for day and further below for night. Make them both 1.
SOURCE: How do we keep our
This has about 5 different conditions, so let me start somewhere.
Pretending your 7731 is connected to a recent Panasonic KSU, like a TA series, you have the ability to set the time by hand, or CID delivered in the first call after 2 or 3 AM will do it. If the sender is still on standard time (typical with VoIP delivered CID), then it will reset the clock to a different time (-1 hour) every day and it will be noticed if you set the clock and the first call of the day follows.
In addition, via programming from the main phone, you can set manual or automatic switching for day, night, and lunch modes. That procedure is outlined in the Programming Manual for your system, but it involves setting the clock times in Maintenance console 1.4 or programs 006 and 007.
If you absolutely want to never have to deal with clocks or night mode, then set 006 to manual and dial 781# on the intercom from the main phone (x101).
Note that this is only the solution for TA series KSU's.
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