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My hp computer cannot recognize the passport usb disk drive

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  • Larry Ng
    Larry Ng May 22, 2019

    Hi Joe Qarmaza, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?

    NO OS stated, or if upgraded.
    NO PS stated, HP has 30 years of PC.
    NO Passport model number stated.
    did you try all USB ports, not just one.
    did you test the PP on other PCs for sure on more powerful desktops, and newer,?

    many of those cheap drives, that have no power pack at all , do not not work on any Laptop made with 100mA ports. period.
    next time tell what you own first. we can not guess. what is before your eyes ever.
    makes and model # all. ok?

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  • HP Master
  • 533 Answers

All computers are not recognize or only your system...

Posted on May 22, 2019

  • 2 more comments 
  • Anonymous May 22, 2019

    best is test on other DESK tops only
    as vast laptops made have only 100mA gutless wonder posts USB. but desktops as CLASS have 500 or 900mA ports yah 9 times more POWER.
    and hdd motors need POWER, lots, 1amp on some.

  • Akbar Mughal
    Akbar Mughal May 23, 2019

    this is not question of power 100mA or sum thing ......in your system insert other USB disk if it work it means you have problem in your USB disk USB has many problems.. tell me....at inserting time what windows tells you if totally not responding then no chance for repair.....insert USB drive go to device manager locate USB drive un instal it and click on add hardware.. see what happen..and tell me.

  • Anonymous May 23, 2019

    Akbar you have no clues, at all.?
    I told you the truth and facts .
    No drive can startup on laptops with those gutless 100mA USB ports, the motor can not start up. do you understand how motors work
    seems NOT.
    if the PP fails on all PCs, for sure with a desktop that use powerful USB ports 500mA or 900MA most PP work, with full power to the port. POWER IS FIRST ok?
    they can even remove the HDD from the casing(USB) and install it directly to SATA
    and if it fails now, the drive is bad
    if the motor is dead,the drive is dead.
    power is first, then motor startup is 2nd
    then last is USB drivers, in that order.
    or are you new at his game?
    but again, we have no idea at all what PP they have, ok?> not even a hint.
    so the above is HDD only answers not SSD drives
    ponder this and learn PP means zilch./
    https://duckduckgo.com/?q=passport+hdd+p...

  • Anonymous May 23, 2019

    if the PP fails on 2 Desktops
    and windows is running and the internet is working.
    then do know that the 3 things can be bad.
    1: USB cable.
    2: USB enclosure SATA conversion chip bad.
    3: or the HDD is dead, or motor in it dead.
    we can in fact test ANY HDD directly to any PC. no ENCLUSURE.
    learn this too,

    say you use this cheap laptop
    and have cell phone charging on usb port2
    then plug in PP and it fails on USB Port 1.
    may laptops use a SHARED POWER Feed, bingo there is that magic word again POWER, 5vdc power is limited on every USB port ever made,
    from 100mA to 900Mm 500mA are very common on desktops and 100mA on LAP.
    many PP need 500mA just to start. or 600.
    so if the silly phone battery is charging and using all the power. how can any PP work
    again?, learn about POWER or look silly.
    if you put your ear to the PP casing and learn to listen to it.
    you learn A: the motor is dead.
    if dead we try a real Desktop, (powerful)
    if fails on 2nd desktop, we remove the drive form the casing and run it raw SATA to any PC made and now the motor must spin.
    if not the HDD is DEAD.
    also thy all USB ports first as many PCs after OS upgrades, the USB3 ports go dead.
    ask why if true. (answer ,HP has them)

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Posted on Jan 02, 2017

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SOURCE: dropped a WD passport drive, now it won't load. HELP!

Unfortunately, these drives are not made to be dropped.

It sounds like it was damaged by the drop which could have rendered the read/write heads inoperable or mis-aligned.

Contact Western Digital for a warranty replacement.

Posted on Apr 29, 2008

  • 2 Answers

SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.

I have the 80GB WD passport and it suddenly stopped working one day.  The unit lights up but nothing else.  Finally I cracked the case open and found, as I suspected, that the drive is simply a SATA laptop drive with a SATA-to-USB conversion card built in.  I suspected that the card was **** so I disconnected it and used a USB hard drive adapter (http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=3770&name=USB_Hard_Drive_Adapter) and I can read/write to the drive just fine.  Best part is that the adapter I use has its own power supply so I'm not pulling juice through the USB cable for a SATA drive. 
Even though mine "works" again I don't recommend these drives to anyone.  They're just not sturdy enough or well designed.

Posted on Sep 18, 2008

zzptichka
  • 95 Answers

SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.

Does you drive make any sounds like these? If yes you have a mechanical problem and you should get a specialist to work on it.
If not - try to remove the drive from the enclosure and connect it directly to the computer to recover your files.

Posted on Nov 30, 2008

  • 1 Answer

SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.

I had the same issue. Its not a power issue because it shows up in device manager. Heres what I did.

Right-click on my computer and click Manage>Disk Management

Your drive should show up there. Right-click on it. If explore is not grayed out, assign a drive letter to it and you should then be bale to see it in my computer.

In my case explore was grayed out. I had to click on the option to format the drive. After re-formatting the passport explore was available. I then assigned a drive letter to it and I have access again.

I guess somehow using it on multiple computers srcewed up the file-system on it. I was using it between windows and linux.

This fixed my problem.

Posted on Jan 02, 2009

  • 1 Answer

SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.

I had a similar problem with my WD passport 320GB. When I connected it to my laptop it never showed up on My Computer even though the blue light on the hard drive came on.
Here is what I did:  Right click on "My Computer" and click on "Manage" and then "Disk Management",. you should see your WD hard drive listed. then click on "change driver letters and paths"  and change it from the listed to another drive. I changed mine from G to F drive and it worked for me.

Posted on Mar 08, 2009

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Cant see my passport external drive on new windows 8 laptop


Try unplugging from usb and plugging it back in. Also, you may need a SAS driver for your computer to recognize the drive. Some drives have internal encryption and require a driver before the computer recognizes them. Check the Mfg website to see whether this drive requires one.

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PC will not recognize the external harddrive passport. PC has been rebooted and passport has been unplugged and replugged to get PC to try and recognize passport. Light on the passport comes on, and the...


3 beeps its searching for a connected device

click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
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you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
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Assign a drive letter for the External drive.

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Open up My Computer, and you should see your External drive with your new drive letter assigned to it.

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I get a flashing light, amber/orange and a clicking sound thats in sync with it. I cannot access any data from the hard drive and it doesn't seem to be recognized on the pc.


The Passport has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the Passport, at minimal cost to you.

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“To install, and Update Hardware, click to open “Computer” from the “Desktop”, check to see if there is a by the ("Name, Passport") or DVD-RW Drive (D :), for external different (E or F:).
I. Look in the “Device: Removable Storage area,” see if the device is present, if so? Do the following: to “setup” the ('player') for “Installation.”
II. Right click on "Passport," or how shown listed, (DVD) “Media Player” select (“Install”) follow all instructions thereafter.
III. If the area is (Blank?), “go to,” and 'click' on the "Start button" click all “Programs” scroll for a Media Disk Player”, open, and do the (“same as above”) for the installation. *Note: “Do the same for “Setup” (above) “Install.”
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My computer does not recognize my WD external drive


You've tried different USB cables; so, that cannot be the problem.

You've tried connecting to different computers; so, the problem is _not_ your computer.

What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.

Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.

FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.

Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.

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2. On the new window click on Disk Management, on the right side, right click in the USB Volume and chose "Change Drive Letter and Path..."

3. In the new window click on "Add..." to assign a letter to your USb drive.

Best Regards

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My westerndigital passport size hard disk of size 320gb when connected to system at starting 2 to 3 beep sounds i am hearing and the hard disk is not detecting what to do? naresh


Either the USB-to-disk-drive adapter inside the casing has failed,
or your USB port has failed,
or the disk-drive inside the casing has failed.

Try a different USB port. Try a different computer.

Disassemble the casing, and remove the disk-drive.
Temporarily attach it as a "slave" drive in a desktop computer,
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If all else fails, and the Passport is still under warranty, exercise the warranty.

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I had the same issue. Its not a power issue because it shows up in device manager. Heres what I did.

Right-click on my computer and click Manage>Disk Management

Your drive should show up there. Right-click on it. If explore is not grayed out, assign a drive letter to it and you should then be bale to see it in my computer.

In my case explore was grayed out. I had to click on the option to format the drive. After re-formatting the passport explore was available. I then assigned a drive letter to it and I have access again.

I guess somehow using it on multiple computers srcewed up the file-system on it. I was using it between windows and linux.

This fixed my problem.

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