I am unable to access my Telstra Account - Computers & Internet

make notification to telstra about account info

Step 1: First, Bigpond users need to sign in their Bigpond email account. If login can not completed, Click the "I forgot my password" page.
Step 2: After completed above steps, Bigpond users need to choose bigpond account recovery option.
Select the suitable option which one can fix users problem. (Other option is preferred)
Step 3: Bigpond email password recovery process now begins, Now Bigpond users will be landed to a page with a CAPTCHA form.(To Verify its Human or Not)
Recover Telstra Bigpond email account when Bigpond email backed up with a mobile phone number or a recovery or alternative email address
Step 4 - Choose Recovery Option (By recovery phone number or alternate email address)
Step 5 - Enter Bigpond account recovery email address or phone number which one mentioned in Telstra bigpond email account.
Step 6 - Now Bigpond user will get a "Verification Code", Click Submit
Step 7 - By entering the verification code that will taken Bigpond users to Next page, where Bigpond users can easily access their account by changing Bigpond email password.
Step 7 - Once Telstra Bigpond users change their account password then Bigpond users account recovery will be be complete, Now Telstra Bigpond users can access their account.

For more informaion:-
Call Bigpond email support toll-free number 1-800-980-183 Australia and find instant help to reset bigpond email password. Bigpond Email Support Call 1 800 980 183 Bigpond Support Number

ring the telstra number and tell them of the problem
you should be able to get e-mail from bigpond on the mobile

https://www.telstra.com.au/my-account/telstra-24x7-app

contact telstra to set up an account with the telstra 24/7 app and get it linked to your telstra accounts.

if you have windows live mail open up the inbox for win live mail
in the top line you will see home,folders ,view, accounts
click on accounts click on that and you will see properties
click on that and click on the servers tab
ensure that the following is in place
income server is POP3
assuming you have a big pond account
next line is incoming mail is mail.bigpond.com

out going mail (SMPT) will be mail.bigpond.com or what you have
e-mail user name is what you have setup in the telstra account
the pass word will be what you have entered with the telstra account click log on using clear text
apply the entries and when you want an e-mail it should work for you
if you want to add an e-mail account then besides the properties tab you will see e-mail
click on that and fill it out but it will not work with bigpond as that is a reserved domain so you will need something like gmail, hot mail, yahoo etc

Telstra is an Australian telecommunications company that offers email and Webmail services through its BigPond brand.
Webmail is a convenient way of accessing email from anywhere in the world over the Internet. You can access your Webmail account on any computer.
Telstra has experienced some issues with its BigPond email service that also has impacted its Webmail users.
Users have lost access to their email accounts and have been shut out of them.
Telstra Webmail users experienced some of these issues in September 2010.
Email Delays

Users of BigPond experienced delays in receiving and sending email during a few days of service disruption in September 2010.
Telstra told customers that the emails were being held on their server and would be distributed once the service was restored. According to Telstra, the problem impacted BigPond users across Australia.

Locked Accounts
During the service disruption, Telstra also locked out some BigPond users from their accounts. These users were not able to log in to their accounts.
According to the telecommunications company, they had to lock the email accounts in order to facilitate repair work.

Telstra Response
Telstra reacted to consumer concerns about these issues by providing regular updates about the status of the repairs.
One such Telstra status update, according to an iTnews report, said, "We are currently having problems with BigPond mail.
This is affecting customers nationally.
Customers may experience delays in receiving mail or accessing their accounts.
Technicians are treating this issue as a priority and are working on the problem."
Telstra stated that these problems came about as a result of a server outage.
According to user comments at TechWorld and iTnews, some users still did not see their problems resolved even after the company officially declared that it had taken care of the issue.


http://telstra.com/tcoma/webmail/

I'm with telstra and used these settings. If you get stuck go to
www.i9forum.co.uk and register then go to the mms & sms section some phone do use a slight variation on this below.

Step 1 – WAP DATA Account Setup

1. Go to the following menu “MENU > SERVICES > DATA ACCOUNT > GPRS >
Select an empty Account”
2. Edit the following parameters in the account
a. Account Name=Telstra WAP GPRS
b. APN=Telstra.internet
c. User name=[blank]
d. Password=[blank]
e. Auth. Type=Normal
Exit back to MAIN SCREEN.

Step 2 – WAP Setup

1. Go to the following menu “MENU > SERVICES > WAP > SETTINGS > EDIT
PROFILE > SIM 1 or 2 > Select an empty PROFILE > EDIT PROFILE”
2. EDIT the following parameters in the account
a. Rename Profile=Telstra WAP
b. Homepage=http://wap.telstra.com/wap
c. Data Account=Telstra WAP GPRS
d. Connection Type=HTTP
Proxy Address = 010.001.001.181
Proxy Port = 80
e. User Name=[blank]
f. Password=[blank]
3. BACK then ACTIVATE PROFILE and exit back to the MAIN SCREEN.
4. Your Phone is ready to access WAP and MMS services.

Step 3 – MMS DATA Account Setup

1. Go to the following menu “MENU > SERVICES > DATA ACCOUNT > GPRS > Select
an empty Account”
2. Edit the following parameters in the account
a. Account Name=Telstra MMS GPRS
b. APN=Telstra.internet
c. User name=[blank]
d. Password=[blank]
e. Auth. Type=Normal
3. Exit back to MAIN SCREEN.

Step 4 – MMS Setup

1. Go to the following menu “MENU > MESSAGES > MMS > MMS SETTINGS >
SERVER PROFILE > SIM 1 or 2 > Select an empty Account”
2. EDIT the following parameters in the account
a. Rename Profile=Telstra MMS
b. Homepage=http://mmsc.telstra.com:8002
c. Data Account=Telstra MMS GPRS
d. Connection Type=HTTP
Proxy Address = 010.001.001.180
Proxy Port = 80
e. User Name=[blank]
f. Password=[blank]
3. BACK then ACTIVATE PROFILE and exit back to the MAIN SCREEN.
4. Your Phone is ready to access WAP and MMS services.