Our DVR jumps to the suggestions screen and we can't get back to the programs we've recorded unless we unplug the unit and let it reboot.

I have 3 of these 7000pals and 2 have done a similar thing, one of them did it twice. After the Loading Channel Master screen hangs for a time, they would restart. Then the same cycle would keep repeating. It seems like after years of adding and deleting timers, the DVR's software gets "confused". I've noticed that twice it happened on the hour just as a program timer started while I was watching a program through the DVR. ZAP...Locked up! The power button would not even work to turn it off.

The steps below fixed all three instances of this failure.

To unlock the Channel Master CM7000PAL DVR:

1. Unplug the recorder from the wall outlet and DISCONNECT THE ANTENNA. Now plug it back into the wall power outlet.(This will keep the recorder from freezing and rebooting)

2. let it go thru it's normal bootup, tv guide search, etc.

3. When you are able to, hit MENU and then go up to TIMERS. Delete all of the record timers. Unplug it, reconnect the antenna, and plug it back in.

4. After a now a proper bootup, re-program you timers and you will be good to go.

5. And the best thing is, all of your pre-recorded shows will still be there on the hard drive.

I would suggest that you do a yearly "TIMER CLEAN" to avoid this trouble in the future.

To unlock the Channel Master CM7000PAL DVR:

1. Unplug the recorder from the wall outlet and DISCONNECT THE ANTENNA. Now plug it back into the wall power outlet.(This will keep the recorder from freezing and rebooting)

2. let it go thru it's normal bootup, tv guide search, etc.

3. When you are able to, hit MENU and then go up to TIMERS. Delete all of the record timers. Unplug it, reconnect the antenna, and plug it back in.

4. After a now a proper bootup, re-program you timers and you will be good to go.

5. And the best thing is, all of your pre-recorded shows will still be there on the hard drive.


I have 3 of these 7000pals and 2 have done this same thing, one of them did it twice. It seems like after years of adding and deleting timers, the DVR's software gets "confused". I've noticed twice it happened "on the hour" just as a program timer started while I was watching a program through the DVR. ZAP...Locked up! The power button would not even work to turn it off.

I would suggest that you do a yearly "TIMER CLEAN" to avoid this trouble in the future.

I have 3 of these 7000pals and 2 have done a similar thing, one of them did it twice. After the loading channel Master screen hangs for a time, they would restart. Then the same cycle would keep repeating. It seems like after years of adding and deleting timers, the DVR's software gets "confused". I've noticed twice it happened on the hour just as a program timer started while I was watching a program through the DVR. ZAP...Locked up! The power button would not even work to turn it off.

The steps below fixed all three instances of this failure.

To unlock the Channel Master CM7000PAL DVR:

1. Unplug the recorder from the wall outlet and DISCONNECT THE ANTENNA. Now plug it back into the wall power outlet.(This will keep the recorder from freezing and rebooting)

2. let it go thru it's normal bootup, tv guide search, etc.

3. When you are able to, hit MENU and then go up to TIMERS. Delete all of the record timers. Unplug it, reconnect the antenna, and plug it back in.

4. After a now a proper bootup, re-program you timers and you will be good to go.

5. And the best thing is, all of your pre-recorded shows will still be there on the hard drive.


I would suggest that you do a yearly "TIMER CLEAN" to avoid this trouble in the future.

To unlock the Channel Master CM7000PAL DVR:

1. Unplug the recorder from the wall outlet and DISCONNECT THE ANTENNA. Now plug it back into the wall power outlet.(This will keep the recorder from freezing and rebooting)

2. let it go thru it's normal bootup, tv guide search, etc.

3. When you are able to, hit MENU and then go up to TIMERS. Delete all of the record timers. Unplug it, re-connect the antenna, and plug it back in.

4. After a now a proper bootup, re-program you timers and you will be good to go.

5. And the best thing is, all of your pre-recorded shows will still be there on the hard drive.


I have 3 of these 7000pals and 2 have done this same thing, one of them did it twice. I would suggest that you do a yearly "TIMER CLEAN" to avoid this trouble in the future.

I have 3 of these 7000pals and 2 have done a similar thing, one of them did it twice. After the loading channel Master screen hangs for a time, they would restart. Then the same cycle would keep repeating. It seems like after years of adding and deleting timers, the DVR's software gets "confused". I've noticed twice it happened on the hour just as a program timer started while I was watching a program through the DVR. ZAP...Locked up! The power button would not even work to turn it off.

The steps below fixed all three instances of this failure.

To unlock the Channel Master CM7000PAL DVR:

1. Unplug the recorder from the wall outlet and DISCONNECT THE ANTENNA. Now plug it back into the wall power outlet.(This will keep the recorder from freezing and rebooting)

2. let it go thru it's normal bootup, tv guide search, etc.

3. When you are able to, hit MENU and then go up to TIMERS. Delete all of the record timers. Unplug it, reconnect the antenna, and plug it back in.

4. After a now a proper bootup, re-program you timers and you will be good to go.

5. And the best thing is, all of your pre-recorded shows will still be there on the hard drive.


I would suggest that you do a yearly "TIMER CLEAN" to avoid this trouble in the future.

Deborah Haviland,

I can understand the concern with that receiver not doing the 2 recordings. There isn't a specific setting that stops it, so the receiver itself may be having trouble. Unplug the receiver for 10 seconds and plug it back in.

If the problem persists we would have to replace the receiver. If you can send me an email at [email protected] with the account or phone #, I can definitely check into that with you.

Tommy Faust
DISH Social Media Representative

To unlock the Channel Master CM7000PAL DVR:

1. Unplug the recorder from the wall outlet and DISCONNECT THE ANTENNA. Now plug it back into the wall power outlet.(This will keep the recorder from freezing and rebooting)

2. let it go thru it's normal bootup, tv guide search, etc.

3. When you are able to, hit MENU and then go up to TIMERS. Delete all of the record timers. Unplug it, reconnect the antenna, and plug it back in.

4. After a now a proper bootup, re-program you timers and you will be good to go.

5. And the best thing is, all of your pre-recorded shows will still be there on the hard drive.

I have 3 of these 7000pals and 2 have done this same thing, one of them did it twice. I would suggest that you do a yearly "TIMER CLEAN" to avoid this trouble in the future.

Hello this is Matthew Gonzales with DISH Network customer service. With a 024 message, the best thing that we can do is hard reset the receiver. To do a hard reset, you simply unplug the receiver from the power outlet it is connected to, leave it unplugged for 20 seconds, then plug it back in. The receiver reboot process takes about 5 minutes. Once the show is back on, try accessing your DVR again, if it is still not working, the receiver will need to be replaced. If this is still a problem, please feel free to email me at [email protected] with your account number so we can get this resolved.

i would suggest unplugging the receiver from the power outlet for about 10 seconds and then plugging it back in, do not turn receiver back on, it should come up on its own after a few minutes, if it doesnt wait another minute and then press power, it will reacquire signal and then you can try again. is this issue only effecting tv1???

80% or more of the issues with your DVR can be resolved by unplugging the box for 90 seconds and plugging it back in. There are some features that will be avilable immediately, and others that will take time to download. IE: all of the quide. I can't stress this enough - reboot your DVR occasionally - just like your computer its hard drive might need this.

I have also seen the hard drive inside this box appear bad when it was actually a problem with one recording. In my case it was a recording on the wrong channel, one that did not broadcast anything in my market. I was unable to access any of my recorded programs and when I tried to play the one in question, the screen went black. I deleted the program and all was well.