I can hear the beeps on the phone, ringing the other phone on my headset and yet they can not hear me

The HL10 handset lifer is what notifies your headset that you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple different things that could be going on.
1. The internal microphone could have gone out on the lifter. This microphone is what sends the signal to your headset that you have an incoming call. If the microphone is working you will hear 3 short beeps in your headset.
2. If the volume is too low on your telephone, the handset lifter will not notify the headset of an incoming call, so try turning the volume up on your phone and see if that takes care of the problem.
3. The HL10 handset lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. This ring detector is intended for phones that do not have the speaker located under the handset. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help pick up the sound of the phones ring tone.

If you are manually lifting your handset out of the cradle and sitting it to the side instead of using a lifter, then you will not receive the 3 short beeps in your earpiece to notify you of an incoming call.

Good luck from Headsets Direct!

I had the same problem with my GN9125 headset and GN1000 remote answerer (lifter arm). There is a knob at the top end of the lifter arm contraption that adjusts "Ring Sensor Sensitivity" (yeah, NOT a very intuitive phrase!) - You have to twist the knob in the direction of the arrow to "increase the sensitivity". Twist it slowly while the phone is ringing and eventually you'll start hearing the ring in the headset. You can see diagrams in the GN1000 manual, which you can find online by googling.

Make sure it can hear the phone ringing.( It relies on a microphone picking up the signal to make it ring. The unit comes with an optional ext microphone that you can plug in and stick it closer to the phone's ringer if it can hear it ringing. Try aklso turing up the RINGING volume of the phone!
Happy Talking!

Do you have a lifter installed?  You won't hear beeps in the ear unless a lifter is installed.  What type of phone system do you have this hooked up to?  Make sure it's a standard ring you're using and not a funky one.  The lifters tend to not recognize different sounding rings.

Actually what she was hearing was the ring tone in her headset when a incoming call comes in. The sensitivity on the handset lifter that picks up the ringing on a incoming call was set all the way up and was picking up interferance from the headset base as they have the tendency to buzz when placed right next to the phone. I just turned down the ringer sensitivity with the adjustment on the handset lifter and that took care of the problem. Thanks for your time.

The earpiece will make 3 short beeps when a call is incoming. Also the phone will still ring if you are within distince to hear the ringer. Hope this helps! SM

Only if you have an HL-10 lifter installed... you will then be able to hear three short beeps in your ear to indicate the phone is ringing.

Remote ring detection provides a low tone * triple beep in your wireless headset when you receive an incoming call. This feature requires a handset lifter accessory, such as the Plantronics HL1 or HL10. If you do have a handset lifter but do not hear the remote ring detection, please check the following:

• Check the placement of the lifter. - Make sure the handset lifter positioned directly over the phone's speaker.


• Try adjusting the phone's ringer volume. If the phone's ringer is too quiet, it may not trigger the ring detection built into the lifter. Try turning up the ringer volume of your phone.


• Check the ring tone of the phone. - If your phone's ring tone provides short beeps or plays music, the lifter's microphone may not detect it. Try switching your ring tone to a traditional ring or long beep.


• Does the phone have different rings? - For example internal calls vs external calls vs transferred calls. Does the phone ring the same for each type of these calls. If so try changing so all calls use the same tone.


• Attach the optional "external ring detector" cable. This cable plugs into the lifter and provides a small, black microphone. It is included in the plastic bag of lifter accessories. Mount the microphone near your telephone's speaker. Click here for more details.


• There are 2 versions of the Lifter accessory - HL10 and HL1. The HL1 is a larger older version of the liter with a more sensitive rind detector. Some phones will require the older version of the lifter.


• Please view the On Line Compatibility Guide to see if the older version (HL1) will be required for your phone.

*Please note the volume of notification beep in the headset cannot be altered, it will always be a low tone triple beep .

I had the same problem and the cause was the handset lifter and not the earpiece--if the ringtone is too low at the lifter, it won't be detected and transmitted to the earpiece. Cranked up the ringtone and everything is fine.

If that doesn't take care of the problem you might look at whether or not you're using custom ringtones which might cause a problem. Switch them back to the defaults and see if the problem goes away.

Is the headset paired and connected to your phone? Is bluetooth turned on in your phone? Look for the bluetooth icon on top of your phone's screen. Let me know what model phone you have and I can help you troubleshoot.