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I use this app also.. did you scan from the system to see what app to use with the DVR?
i used another alternative also configure within the app.
try another device and look at the setting of that app, like a tablet. That company make a lot of other apps look under author of that app and you will find one that works..
apps below:
Annika vision
NVSIP I used this app when I had problems.
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