My kwikset 909, the green back light is just staying lit. The buttons don’t work, and they don’t make a sound when I push them. Any ideas what this could be ?

"My keypad won't light up when door is locked when you push lock won't light up green."

Try this:

To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.

Good luck--and please provide feedback if this helps!

Check to be sure the keypad is still connected to the inside assembly. There is only a one year warranty on the electronics and Kwikset will not sell the electronic parts separately. If you want to replace it, there are other brands that are key-compatible with Kwikset. You'll still have the same problem if the electronics breaks though. The main difference is that other brands don't move the bolt with battery power, they just enable it to be moved by hand.

To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.

Good luck--and please provide feedback if this helps!

I can't help you directly, but I can direct you to Kwikset's customer service contacts. I'm sure they can assist you:

http://www.kwikset.com/Customer-Support/Contact-Us.aspx

There is an 800 number to call listed here.

Good luck!

You didn't indicate whether this is a new installation or not, so I don't know if it was working properly and has quit working or not set up correctly.

I'd recommend that you follow the installation instructions, installing fresh batteries at this time.

Here is a link to the installation instructions, which is a PDF file and requires that Adobe Reader be installed to view the file:

http://s7d5.scene7.com/is/content/BDHHI/40486-02

If this is a new installation, you may not have the door jumper properly set for the "handedness' of the door; see page 6 of the installation instructions for an explanation.
There are additional troubleshooting tips on page 9.

Here is a link to the Kwikset customer assistance page, giving you further contact information:
http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck!

I have included a link to the installation instructions for the Kwikset 909 lock. I think that if you go through the installation instruction routine carefully, you will solve your problem. Pay particular attention to Step 8, the synchronization routine.

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Good luck!

Here is a link to the complete set of installation instructions for the Kwikset 909-15:


http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

If, after following the instructions for replacing the batteries and reprogramming the lock it still doesn't work for you, I suggest contacting Kwikset Customer Support:
Kwikset Corporation
Consumer Service
19701 DaVinci
Lake Forest, CA 92610

Kwikset Customer Service
Call: 1-800-327-LOCK (5625)

This is a link to the customer support page:

http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck!

To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.
Good luck!

You have to take the batteries out then hold down the lock button on the outside of the door and slide the batteries back in wait for a couple seconds..... Let go, push the button on the inside to program your lock code .....enter your lock code and then hit lock button. It should work, coustomer service number is 1-800-327-5652

If this is a battery operated lock then the backlight doesn't stay on (otherwise it will wear the batteries out). To make the keys light up when you want to enter your code you have to push the lock button on the keypad first. If the keypad light has never come on then open the door and manually lock the interior lock then press the keypad lock button then the above instructions will work. This is the solution I got from Kwikset customer support and it worked for me. Hope this helps you.