Printer pulling custom sized paper so slowly. Doesn't happen on common size paper.

Xerox WorkCentre envelope printing

Hi, I can't understand what "Custom size doesn''t present on your driver " means. the drver is just the piece of sofware used by windows to make your printer work. Custome size setting should have nothing to do with the driver.

Selecting which tray is used for printing

You can select how the printer pulls paper from the trays.

Understanding tray order

When the printer receives a print job, it selects the tray by trying to match the requested paper

type and size with what has been loaded in the trays. Using an "autoselect" process, it searches

all available trays for the paper that satisfies the request, starting with the bottom tray and ending

with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/

size.

Note The "autoselect" process occurs only if no specific tray is requested for the job. If a specific tray

is requested, the job prints from the requested tray.

If paper is loaded in tray 1 and tray 1 is set TRAY 1 TYPE=ANY and TRAY 1 SIZE=ANY on the

Paper Handling menu, the printer will always pull paper from tray 1 first. See "Customizing

tray 1 operation" on page 47 for more information.

If the search fails, a message appears on the printer control panel display requesting that

you load the correct paper type/size. You can load that paper type/size, or you can override

the request by selecting a different type/size at the printer control panel.

If a tray runs out of paper during a print job, the printer automatically switches to any tray that

contains the same paper type/size.

The autoselect process changes somewhat if you customize tray 1 operation (as explained in

"Customizing tray 1 operation" on page 47) or set tray 1 for manual feed (as explained in
"Manually feeding paper from tray 1" on page 49). See if this works. Good luck !

You can access Canon online support info here. Enter paper jam as a search, then choose #4 to remove the obstruction.
Also see this:
Issue: Paper is jammed inside the printer
Solution: Removing paper jams MP600

Removing Obstructions or Jammed Paper If [Paper output slot - The paper is jammed. Clear the paper and press OK] appears on the LCD, follow this procedure to clear the paper jam Clearing paper jams from the auto sheet feeder (ASF) or paper output slot
Clearing paper jams inside the printer
Clearing credit card-sized or 4" x 6" paper jammed inside the printer

ASF / Paper Output Slot

1. Turn off the printer.
   
   
2. Remove paper from the ASF.
   
   
3. Gently pull the jammed paper out.
   
4. 1. If paper is visible from the ASF, use both hands to pull the paper out slowly.
      
   2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.
      
      The above illustration shows a PIXMA MP500.
      
      
5. If the paper tears and a piece of that remains inside the printer, open the scanning unit (printer cover) and remove the paper from inside the printer.
   
   Note:
   Be careful not to touch the components inside the printer.
   
   
   
6. Turn on the printer and confirm that the Alarm light is off.
   (If the jammed paper remains in the printer, the paper may be automatically ejected.)
   
   
7. Load paper back into the ASF.
   
   
8. Press <OK> to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.
   

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Paper jams inside the printer

1. Turn off the printer and disconnect the power cord and USB cable.
   
   
2. Remove the jammed paper slowly using the following procedure.
   
3. 1. Open the rear cover to check if the paper is jammed.
      
      
   2. Pull out the cassette and check if the paper is jammed inside the cassette area.
      
      
   3. Stand the printer with the left side down, holding the document cover.
      
   4. Press the tabs together and pull the green cover toward you.
      
   5. Check if the paper is jammed.
      (If you were not doing Duplex printing, you do not have to follow this procedure.)
      
      
   6. Close the green cover and place the printer back to a normal position.
      
4. Reconnect the power cord and power on the printer. Confirm the Alarm light is off.
   
   
5. Load paper back into the ASF or cassette.
   
   
6. Press <OK> to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.
   

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Clearing credit card-sized paper jammed inside the printer
Credit card-sized and 4" x 6" sized paper must be loaded properly. If this media is not loaded properly, it will feed into the printer and will not exit. Credit card-sized paper should only be loaded in the ASF and in portrait orientation. 4" x 6" sized paper can be loaded in the ASF or cassette. But must be loaded portrait orientation.
If credit card-sized paper was loaded in landscape orientation in the ASF and did not eject (exit), please follow this procedure.

1. Turn off the printer.
   
   
2. Load the same paper type that is jammed inside the printer in portrait orientation.
   
   
3. Power on the printer.
   The paper stock in the ASF will automatically feed the jammed paper from the printer.
   
   
4. To resume printing, load the paper in portrait orientation.

If 4" x 6" sized paper was loaded in landscape orientation in the cassette and did not eject (exit), please follow this procedure.

1. Turn off the printer.
   
   
2. Open the rear cover.
   
   
3. Fold in four a piece of letter-sized plain paper.
   
   
4. Push in the folded paper until it hits the jammed paper.
   
   
5. If the jammed paper is visible from inside the printer area, pull it out and proceed to step 7.
   
   
6. If the jammed paper cannot be pulled out, push in the folder paper from the rear so the jammed paper is in between the feed rollers.
   
   
7. Pull out the folded paper and close the rear cover.
   
   
8. Power on the printer and confirm that the Alarm light is off.
   The jammed paper should automatically eject.
   
   
9. To resume printing, load the paper in portrait orientation.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks

USe the Page Setup in the word processor. It is how the word processor uses the printer that matters. There you will find Custom and you can specify the page size.

No, your not. The M24 has to be the hardest machine on earth to print an envelope on, It is the biggest headache I have ever seen in printing. Here are the instructions and good luck.

NOTE: The PCL driver is the only driver supported for printing envelopes. There is no support for printing to envelopes using the Adobe PostScript® printer driver. It is necessary to complete all steps to successfully print envelopes.

NOTE: If printing through a server, changes to the driver must be made at the server level.

To set up the custom size paper for the printer:

NOTE: The setup of the custom size paper is a one-time step. Once the custom size is setup it remains an available paper size until it is changed.

1. At the workstation, click on [Start], point to [Settings], then select [Printers].
2. Right-click on your printer and select [Properties] from the menu. The Printer Properties window will be displayed.
   
   NOTE: Use the custom size paper in the printer driver when printing within an application.
   
   
3. Select the [Configuration] tab.
4. Select [Bypass Feed Orientation] and make sure it is set to Portrait in order to feed the envelopes long edge feed (LEF).
5. Select [Custom Paper Size].
6. Select one of the five custom sizes.
   
   NOTE: There are five custom sizes that can be set up for use in the printer driver properties. Custom Paper Size can be given an individual name by selecting [Name]and typing the name for the custom size, such as, envelope. The name will then appear as an option in output size.
   
   Three types of envelopes are supported:

Type for Envelope Metric Size Imperial Size Monarch 98.4 mm x 191 mm 3.9 x 7.5 Inch Commercial #10 105 mm x 241 mm 4 x 9.5 Inch DL 110 mm x 220 mm 4 x 8.6 Inch

1. Enter the short edge and long edge values for the envelope size you are using. The driver will now show the new custom size as one of the choices in Output Size.
2. Click [OK].

To set your printing preferences for the printer:

1. At the workstation, click on [Start], point to [Settings], then select [Printers].
2. Right-click on the printer you want to print envelopes and select [Properties] from the menu that will be displayed.
3. Select [Printing Preferences].
4. Select [Tray 5] (Bypass) for the Paper Source.
5. Select [Heavyweight 2 (170-220 g/m²)] for the Paper Type.
6. Select the custom size you created for envelopes for the Output Size.
7. Click [OK] twice to exit the Printing Preferences and the Properties windows.

To print envelopes at the workstation using Microsoft Word®:

1. Open your Word application.
2. Select [File] on the top left of the toolbar.
3. Select [Print] from the menu. The Printer window will be displayed.
4. Select the printer that you will use to print the envelopes. This printer will use the same driver where you defined the custom paper size.
5. Select [Close].
   
   NOTE:If you do not select the correct driver you will not be able to select the correct paper size in Page Setup.

To print envelopes at the workstation using Microsoft Word Page Setup:

1. Open your Word application.
2. Select [File] on the top left of the toolbar.
3. Select [Page Setup] from the menu. The Page Setup window will be displayed.
4. Select the [Paper Size] tab.
5. Use the paper size pull-down to select the paper size you defined in the driver. The paper size will be listed by the name you gave it in the driver setup. The default will be custom 1, 2, 3, 4 or 5.
6. Make sure the orientation is set to Landscape and select [OK]. At this point edit the page with the information you want printed on the envelope.
7. Select [File] from the toolbar.
8. Select [Print].

To load envelopes at the printer:

Load the envelopes into Paper Tray 5 (Bypass Tray). The orientation needs to be long edge feed (LEF) with the flap closed and the flap side at the lead edge, and the print side facing down. The printer is now set to print on the envelope.

NOTE: Load a maximum of 10 envelopes into Tray 5 (Bypass Tray) at a time. You may be able to fit a few more depending on the envelope's thickness but do not exceed the max fill line on the tray. The envelope may wrinkle depending on its weight and stiffness. The machine is not designed to handle high-capacity production envelope printing.

First customize the paper size in the Page Setup. Secondly when you send command for print, change the paper size to custom size from the Printer Properties and click print. On the other hand, you can select the paper size from the printer's menu itself after sending the print command. Please make sure that the right driver of the printer is installed on your computer.

Hope it will help and fix your problem.

From a Windows Operating System:

1. From the computer, open the document to be printed within an application program.
2. Click on [File] on the toolbar, and then click [Print]. The Print window will be displayed.
3. Click on the [Properties] button, or the [Printing Preferences] button. The Properties or Printing Preferences window will be displayed.
4. Click on the [Paper / Quality] tab.
   
   NOTE: Most applications will automatically provide the page size information to the driver. If not, steps 8 - 10 describe how to create a custom page size.
   
   
5. Select the required paper size from the Document Size pull down menu, if available.
6. If the required custom paper size is not available click on the [My Customer Sizes…] button.
7. To create a new custom paper size setting click on the [New] button.
8. In the Name field enter the name to be given to the custom paper size. For example 127 mm x 394 mm (5 in. x 10 in.)
9. In the Width field enter the width of the custom paper size.
   
   NOTE: The width should always be the short edge of the paper. For example, if the custom size is 127 mm by 394 mm (5 inches by 10 inches), the width must be set to 127 mm (5 inches) regardless of the orientation of the document or the feed method on the printer.
   
   
10. In the Height field enter the height of the custom paper size.
    
    NOTE: The height should always be the long edge of the paper. For example, if the custom size is 127 mm by 394 mm (5 inches by 10 inches), the height must be set to 394 mm (10 inches) regardless of the orientation of the document or the feed method on the printer.
    
    
11. Click on [Save]
12. Click on [Close].
13. Select the required paper size from the Document Size pull down menu.
14. Click on [OK] twice to print

From a Mac OSx:

1. Click on [File] on the application toolbar, and then click on [Page Setup]. The Page Setup window will be displayed.
2. From the Printer Description pull-down menu, select the correct PPD file for your printer.
3. Select the custom paper size for your document from the Paper Size pull-down menu.
4. If the required custom paper size is not available click on the [Manage Custom Sizes…]. The Custom Page Sizes window will be displayed
5. To create a new custom paper size setting click on the [+] button.
6. Double click on [Untitled] and enter the name to be given to the custom paper size.
7. At the Page Size field enter the width and height of the custom paper size.
8. Click on [OK] twice.

In some printers there is a enlarge document printing support. Like Konica Minolta heavy duty printers or copiers. They support custom paper size in printer properties and also can support a large paper form a paper roll.
You are using inkjet printer so I feel there in no limit of paper size so you can print a custom size paper what you want.
Before printing just go to the properties of the printer and add a new custom size in paper menu then put that size paper into printer hope it’ll work. You must change the paper size from the application from where you are printing that paper.

Hey osmund, You want to use your paper size which is 8.5 x 13" but in the custom paper size you are finding 8.4 x 14". Am I right. So, where is the problem my dear. Be sure, that your document size is in 8.5 x 13". Give Print command with custom size, it will print on that size you want.