Question about HP Officejet J5780 All-In-One InkJet Printer

2 Answers

My HP J5780 will not scan.

I can print out an alignment sheet, but when it tells me to scan the alignment sheet the screen reads 'no scan options, refer to device documentation to troubleshoot' but i dont have the 'device documentation'.

Posted by on

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

I had same problem. I uninstalled and reinstalled, this time it did not help. Here is what I had to do to SCAN and it worked. It's just a few extra steps. Double Click "MY COMPUTER", You will see the SCANNER, Double Click "Office Jet J5700", it will Say Reading Picture. Then it automatically goes to "WELCOME TO SCANNER & CAMERA WIZARD", click NEXT. You will see 3 options: I chose Black and White Text, click NEXT. 1. Type Name of this group of pictures (type what you want to call your SCAN). 2. Select a file format, mine just said TIF (TIF Image) 3. Choose a place to save this group of picutres: Mine said: C:/Documents & Settings/Default/My Documents/My Scans And it worked, hope it works for you.

Posted on Mar 15, 2017

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 446 Answers

You document was place in a different direction, try to place the document in the right place and scan again.
hope this helps

Posted on Aug 06, 2009

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

HP Officejet J5780 All in one printer does not connect to my computer. I need to scan. How can I connect?


First off all check, printer printing properly?, if its printing only scan option not functioning then uninstall the drivers and re install once again. If printer is not at all printing, check system recognizing the printer or not.. if not recognizing, check with another USB cable,Replace formatter...

Feb 01, 2012 | HP Officejet J5780 All-In-One Printer

1 Answer

How can I stop my printer automatically printing out a test page when I switch it on?


every time u switch on the printer it will print the alignment sheet until you scan it.once the alignment sheet is printed ,keep it in the scanner glass and press the scan button.this will scan the alignment sheet.

Sep 24, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

HP J5780 - Using scanner with print server


no, print server is just that, print server is only good for printing. I don't know if there are a device you can use for all-in -one office machine. I am looking for one myself.

May 29, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Can one scan and send from the J5780


It has to be an option you received with your scanner..not all scanners are equal. If you can find the documentation on the manufacturers website it will tell you if you have this feature..good luck...

Apr 23, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

HP Officejet J5780 : copy's and scan's result : black page


Try to disconnect the power cable from the back of the unit and reconnect it after few secs. The alingment will start itself. Complete the alingment once.

Jan 26, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

I have an hp officejet j5780 all in one and am struggling to get it setup for the 1st time. Installed cartridges & following the alignment procedures. 1st part where it prints from the bottom tray is fine...


Normal 0 Normal 0 Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Jan 09, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Not responding to PC instructions to print data


Hi,

You need to load the PRINTED ALIGNMENT PAGE on the scanner glass, then press on "OK" button. It should start scanning the alignment page. That way, you are completing the PROCESS of ALIGNMENT.

Thank you so much.

adonscott

Jul 01, 2008 | HP PSC 1315 All-In-One InkJet Printer

Not finding what you are looking for?
HP Officejet J5780 All-In-One InkJet Printer Logo

297 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Clive
Clive

Level 3 Expert

4345 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...