Water line blocked is most likely reason
Refrigerator - Crushed Ice Only, No Cubes. If it appears you are getting only crushed ice from the dispenser, check the following: It is normal to get a slight amount of crushed or broken ice cubes before or while dispensing cubed ice. ... If no ice cubes are behind the bucket, try to dispense ice with the bucket removed.
SOURCE: Ice dispenser only dispenses crushed ice
Pull out your ice bin. In the back of the bin you will see a rod protruding from one side. That rod goes into an opening in the rear of the freezer. There is a solenoid behind that opening that raises and lowers the arm on the ice bin giving you crushed or cubed ice. Check to see if that solenoid is froze up or if your rod got stuck under it. If all check ok then replace that solenoid.
SOURCE: My fridedaire side-by-side only gives crushed ice even when cube ice button is chosen
take the ice bucket out of the freezer
from the back of the ice bucket, there is a little metal bar that stickes out (back left bottom)
that little metal bar inserts into a hole with a spring loaded 'up/down' mechanism...this is stuck UP, and needs to be jiggled with your finger to spring down.
Once that mechanism inside the hole springs down, the ice maker will go back to producing whole ice cubes.
SOURCE: ice dispenser will not switch back to cubed from crushed
Had the same problem, dispenser stuck on crushed ice, even when cubed ice is selected. There is a magnetic switch behind the panel where the motor for the ice dispenser is. It gets water in it and freezes so it is not free to go up and down. It is always down for crushed, but for cubed ice, the magnet pulls it up. when it's frozen with ice, all you'll get is crushed. You'll have to defrost it. You can defrost the whole freezer, but better to just remove the ice dispenser and defrost that. Three 1/4'' bolts hold secure it. You'll have to unplug the wires from the back of the freezer to remove the unit. The just let it defrost and dry. You can remove the switch from the panel and dry it out too. I've had to to this several times and am looking for a solution to keeping water out of the thing so it won't freeze again. Has anybody solved that?
SOURCE: Ice dispenser only dispenses crushed ice
You may not need to replace the solenoid. If you hear the hum, and not a loud click and don't see then rod move, it may be frozen with ice. Test it manually with your hand, it should be free to move up and down. If not, then it is frozen with ice. Remove the ice dispenser and let it thaw and dry out. You should then be able to move to rod and it will work fine, at least until it freezes again. Anyone know how to prevent it from freezing up? Its a continual problem for me
SOURCE: Frigidaire plhs267zab5 ice maker won't switch crush to cube
Pull out the whole ice machine part. At the back of the fridge you will see a small rectangle hole with a white plastic part inside the whole. Loosen the pastic part by applying a little pressure with your fingers it should move, it's probably just sticking.
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