SOURCE: purchased a new washer that
Hi from retired Englishman in SW France,
Sorry, what follows is just MY advice; I don't think that we are in any position to be able to do anything else, certainly not on the legal front. Does your house insurance include the offer of some legal advice? Fortunately we have just changed Insurance suppliers and had that included.
To me your complaint is clearly still against the Service Technician's Company. In my opinion, although I am not in any way trained on legalities, just using common sense and experience, at some point there will have been some sort of contract between you and the Service Company. It will have been either if you have signed any paperwork for the engineer or, at the very least, verbal in you reporting the fault and they in accepting to attend to fix.
Where are you- US, UK,???
I would also expect that the technician would have demanded you sign that you refused the repair, if only to cover his and the repair company's backside. I know I would! If he didn't then the Company has no proof you refused and you refute it in the strongest possible terms.
Is the Service Company part of Brault et Martineau? If so I would strongly recommend you contact them direct if you have not done so already. In the UK the argument would be that the item is not fit for purpose in that it has already failed to function 3 (?) times.
If it's not I would still progress through it if you have no satisfaction from the Service Company.
How utterly frustrating for you.
Keep at them.
Good luck,
John C
Testimonial: "Thanks John ;I'm in Montreal ,Canada. You are so right I never signed nothing,No refusel of service or nothing cause the techn. never came back."
SOURCE: I got a diagnostic at
It is true that on some vehicles that you
need to remove the upper intake to get
to the spark plugs
You can do it
Also there is no diagnostic test that would
indicate spark plugs were an issue
Do it your self if you want it done right
He was referring to removing the ignition
coils to get to the plugs. Only one scew
They were just pitching work for the shop
Sheila you will need two things and that is your model Number and the Serial Number then click here=> Ask Our True Service Technician I know because I asked without having the Serial Number but once I called or e-mailed back they were very helpful! True takes pride in their customers respect. If helpful please rate if not then ask me whatever you need to solve. my guess is the thermostat is defective or out of calibration. Thank You, Sea Breeze
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