Question about New Bright Toys

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384 new bright train set contacts set of 4 request, can you supply

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  • New Bright Master
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Fixya does not sell New Bright parts.

Posted on Mar 16, 2019


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  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

  • 14 Answers

SOURCE: Where can I buy a track clip for my New Bright

New Bright does not offer any replacement or repair parts for thier products.

They have a 60 day replacement warranty, but after that, you are on your own.

Posted on Dec 16, 2009

  • 14 Answers

SOURCE: I believe my New Bright Holiday Express train set

Yes they do. I have the #380-2 Water Tank car (and the other 4 that are available) They run and operate just as the other cars do.

Posted on Dec 16, 2009

Testimonial: "Thanks for the quick reply. This will really help!"

  • 528 Answers

SOURCE: Dear FixYa ... I have a

Is the train new and if not, has it ever gone forward in the time you've had it? Also have you tried putting the train on the tracks facing the other way - what happens?

Posted on Nov 20, 2010

  • 8398 Answers

SOURCE: new bright train sets

not sure if you will ever find this manual i have been all over the internet and can find nothing at mo,if i do find one i will let you know.

Posted on Dec 13, 2016

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1 Answer

Rubber traction band on New Bright no.183 Locomotive, where can I get one?

Go to . They have a technical support , or contact prompt. I'm sure they can help., or try

Jan 05, 2015 | New Bright 384 Holiday Express Animated...

1 Answer

New bright greatland holiday express train

Check the connection from the transformer to the track, and that all the track is well connected. Make sure nothing is touching both tracks, shorting them out.

Nov 25, 2013 | New Bright 384 Holiday Express Animated...

1 Answer

Hi having trouble with our new bright musical holiday station electric animated train set...very frustrating as one of the train tracks broke off a little part so no matter what my husband tries to do the...

Yes, additional track is available from several places, such as, and At this time, just after Christmas, they are out of stock, however. has them in stock (1-4-2011). You can find extra track on sale on eBay, as well. Be sure to get the track with the brass covers, as New Bright sells battery powered trains that use bare plastic track, which will not work with the 384. A Google search will turn up more sources.

Dec 12, 2010 | New Bright 384 Holiday Express Animated...

1 Answer

We are having difficulty turning on our New Bright Holiday Express Animated Train set. Husband and I have been trying to figure this out for our eager 2 little boys. The remote seems to turn (red light)...

Here are a couple of resources from New Bright:

There is no On/Off switch on the train. Power goes from wall plug to transformer, then from transformer to track clip, which must be attached to the track. A control line goes from the track clip to the controller. Mine has a green light just above the red On/Off button that will come on even if the engine and tender are not on the track. The tender does all the work, and must be connected to the engine and on the track. There are four sliding contacts between the tender wheels that provide contact with the track.

Dec 09, 2010 | New Bright Small Holiday Express Train

2 Answers

Need train transformer model #APX663004

mcdevito75 here, Contact New Bright online at for the transformer. Hope this helps. I didn"t see a telephone number at the site. Sorry.

Jul 13, 2010 | New Bright 384 Holiday Express Animated...

1 Answer

Train powers up,lights go go.Press forward and it just buzzes.Doesn't move. New Bright said it's the 'Tender Car ".

The tender car supplies power from the track to the entire trian.
Make sure the train will run with just the Loco and the tender. Make sure the tender is securely plugged in to the Loco and make sure the the brushes under the wheels on the tender (this is how power gets from the track to the train) are in contact with the track. Finally use a scotch brite pad (DO NOT USE STEEL WOOL) to clean up the track a little.

You can also take a volt meter and measure for DC between the rails. You should have about 10.5VDC on the track. (Inside rail is neg on mine and outside is pos) ...

Hope this helps..


Dec 05, 2009 | New Bright 384 Holiday Express Animated...

2 Answers

I need the controler for the SantaLand Musical Train Set

New Bright offers ONLY a 60 day replacement warranty after which there are no parts or service avaialble for this train set.

I would contact New Bright about a replacement or take it back to the store where you bought and select something other than New Bright products.

Dec 02, 2009 | New Bright 384 Holiday Express Animated...

1 Answer

Where can I buy a track clip for my New Bright

New Bright does not offer any replacement or repair parts for thier products.

They have a 60 day replacement warranty, but after that, you are on your own.

Nov 28, 2009 | New Bright 384 Holiday Express Animated...

1 Answer

Runs for a bit, then stops

Unfortunately the failure can be occuring in several places on this train. The wall power supply, the track command connector, the Treetop Tender or the loco itself.

The REALLY bad news is that New Bright does NOT offer any repair service or replacement parts for thier product. After the 60 day replacement warranty it either works or goes in the garbage.

However.. when the train stops, try taking a volt meter set to measure DC and place one lead on one the inside of the track and one on the outside of the track. You should be reading about 10.5V DC. (flip the leads if it comes out -10.5V)

If the you still have power on the track, then problem is in the treee top tender or the loco itself.

Look on the treetop tender between the wheels. there is an electric motor brush located between each of the wheel pairs. Make sure that they are making contact with the track. This is where the cars and the loco get thier power from the track.

These wear out pretty quick and once again, there are no replacements available.

May 28, 2009 | New Bright 384 Holiday Express Animated...

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