Did you have a paper jam before this happened? If yes then the paper must have pushed the encoder strip out of alignment.
hen you open the printer so that you can see the print head, move the print head with your hands, pull it to the middle. The space immediately to the front of the printer is blocked by the plastic shield. you can curl your fingers down under this shield. you will feel the encoder strip, which is about 8 mm wide, and is a plastic ribbon, or strip. It runs from left side to right side across the printer, in a vertical orientation. This is the encoder strip. Past this you can feel a longer rubber belt, which is about 3 mm wide. This is not the encoder strip, it is a belt and you don't need to be concerned with this.
Place your fingers on the encoder strip on either side of the print head, and flex it, bending it up and slightly back and then release it. Try this several times. Do this with power on. Once the encoder strip is back into it's slot the printer will start a cleaning cycle and start working.
Solution found
here originally.
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