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Jon W Posted on Mar 02, 2019
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Regarding my Samsung RFG298HDWP/XAA, the upper ice maker isn't working.

It stops with the paddles down in the water, which then freeze into the cubes and it's stuck. I've replaced the ice maker unit twice so there must be a logic circuit somewhere else that's controlling this.

2 Answers

Mr.Mike

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  • Master 580 Answers
  • Posted on Mar 02, 2019
Mr.Mike
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Certainly it must be the control board, have you replaced the entire maker or just components? theres not enough information to go off of but the brain controls the arms so.... I'm not really sure the information you seek.
good luckk
https://www.6ya.com/mrmmike

Testimonial: "I agree. There is a small pcb in the ice maker unit and three larger ones on the rear of the fridge. Where is the brain that controls the paddle position?"

  • Mr.Mike Mar 02, 2019

    You see the issue with that is, Samsung will NOT provide schematics or repair material for its products unless you are registered and approved as an authorized repair person by samsung or you work for a company that has authorization. We here do not have authorization (me personally or the site) tho it may be other experts that have access to that information, tho most people with access to it had to pay so they are not too inclined to share. The next solution will be following the wiring and or try and read pcb to see if it has any indicators, you can also remove or unplug the connection/s to a specific pbc and attempt to use the ice maker to see if that pcb affects the operation. Further more more than 1 pcb could affect the operation of the ice maker depending on its design. its good practice to separate pcb's that have different operational purposes so during the repair process its easier. Good luckhttps://www.6ya.com/mrmmike

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Sloop Johnb

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  • Expert 207 Answers
  • Posted on Mar 02, 2019
Sloop Johnb
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More likely s water supply issue. Make sure the line is insulated inside the freezer and not linked or restricted elsewhere. Don’t use s saddle clamp onto a larger pipe...restricts flow.

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5 Related Answers

A

Anonymous

  • Posted on Jul 14, 2007

SOURCE: no water for ice maker

make sure wire is in down position this is like the on and wire up is off

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Anonymous

  • 700 Answers
  • Posted on Feb 04, 2009

SOURCE: Samsung Refrigerator Model RS2533SW - Ice Maker Stuck

did that work?

Mike Inman

  • 219 Answers
  • Posted on Mar 19, 2009

SOURCE: My Samsung RS267LBBP has stopped making cubed ice. It only crushe

try emptying your ice tray out cleaning it real good then try it if doesnt work still may need board or auger motor

jonniewalker

Starnley Johnwells

  • 1031 Answers
  • Posted on Mar 29, 2009

SOURCE: Bosch Side by Side, top shelves dont freeze food, bottom does

majority of refrigerators today are equipped with an automatic icemaker. The water valve supplying the icemaker is a key component of the icemaking system, and it should be the first thing you check if the icemaker's performance is erratic or if the icemaker stops working. When the icemaker calls for ice, its switch closes an electrical circuit and energizes the solenoid-operated water valve. This allows water to flow through the valve and into the ice cube tray. The water is frozen into cubes, and the cubes are dumped into the ice bin. As time passes, strange things may happen to the refrigerator's icemaking capability. The cubes may be small or there may be a solid chunk of ice instead of individual cubes. It's also possible that the icemaker will stop working. These are all signs of a malfunctioning water valve. The valve is equipped with a screen on its inlet to remove minerals and sediments in the water supply. Over time, minerals and sediment build up on the screen and restrict flow through the valve, or even block it completely. Minerals that make it through the screen can cause the valve to stick in the open position, overfilling the ice cube tray in the process. This is a common problem in areas with hard water, but it can happen just about anywhere. Another malfunction that will cause the icemaker to stop working is a break in the solenoid coil winding. This is known as an open coil. The coil winding generates a magnetic field as current passes through it, and this magnetic field opens the plunger valve that controls water flow. A break in the coil winding stops current flow and this prevents the valve from operating. Test And Inspect The icemaker's valve is easy to inspect and test. First, gently pull the refrigerator away from the wall, and unplug it. Turn off the water supply to the icemaker by closing the shut-off valve in the copper waterline leading to the valve (Fig. 1). Use a screwdriver or nutdriver to remove the rear lower access panel from the refrigerator's back. Next, remove the fill tubing from the water valve. Use a wrench to loosen the flare nut on the brass fitting on the inlet side of the valve (above). Place a container under the valve to catch the small amount of water that will spill from the valve and tubing. Now use a screwdriver or a nutdriver to remove the screw holding the valve's mounting bracket to the refrigerator cabinet (Fig. 2). Pull the valve out of the compartment and remove the tube on the valve's outlet. Then, remove the solenoid's electrical contacts (Fig. 3).

Anonymous

  • 1 Answer
  • Posted on Apr 28, 2009

SOURCE: Ice Maker Freezing Up and Ice not dispensing

Check your ice cube tray to see if it is warped. Mine was. I took the tray off and dipped it into boiling water and remoulded it to the original shape and re-installed it. So far no problems. The tray gets warped because of the ice cube release mechanism. The tray is rotated around until it meets a block on one corner which creates the twisting motion we used to do on manual trays. Over time it tends to warp the tray. Good luck

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Related Questions:

1helpful
1answer

The ice maker line freezes. I have thawed it, gotten water flow and one set of cubes but the line freezes again before in the time it takes to freeze the first set of cubes. What should I check next?

Check the water pressure or any filters in the water line or a crimp in the supply tube. Also make sure you totally defrost where the water enters the ice maker.
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Samsung side by side ice maker not working

You have 2 separate valves, 1 for the water dispenser and 1 for the ice maker. (otherwise your ice maker would overflow every time you got water from the dispenser and your dispenser would flow every time the ice maker went to refill.) They are fed from the same tubing.

The cube/crushed ice motor is completely separate from the ice maker itself and should have absolutely no bearing on the water flow.

You have narrowed down the problem quite nicely to the ice maker water valve. There is one more thing to check though, the connector. There should be a multi-contact connector from the ice maker to the back wall of the freezer, usually 6-9 wires. Pull that apart and check the cord side (ice maker side) for any corrosion. BE CAREFUL NOT TO TOUCH THE OTHER SIDE AS THERE IS LIVE 110V!!! If you don't see any corrosion, still try try disconnecting and reconnecting 5-10 times and see if that solves your problem. If you see corrosion, unplug the refrigerator before working on the back wall part of the connector. [This connector besides powering the ice maker also allows the ice maker to control the water valve which can't be inside the freezer]
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Samsung rf4287hars dispenser not dispensing ice

SAMSUNG RF4282/HARS has a total backwards-double negative on the menu screen ( at least to me ) tho granted, the ice maker is perhaps, lets say, one of the slower cube makers I have ever seen... it has a setting that is .... "Ice Making OFF".... with the option ON/OFF.... make sure that setting is set to OFF if u want ice, or non Orange on the ON screen, or no ice will be made... It could have been worded much better... ie: "Turn Ice Making Off" with option yes or no... but no... My mind says...Make Ice, have options yes or no = just that....if I select YES ... ice making should be on.... not with Samsung... Kinda should go with the other setup settings that Samsung has..... simple yes/no
Words are.... ( selection )
"Ice Making OFF" setting should be set to OFF... just to do that... you are turning the shut down mode OFF and u will be making ice ( you are turning the shut down ice making function OFF in common terms)
As expensive as this machine is.... It should be easier and programing should restore after a power flux.... anyone wanting a lot of ice... forget this machine... we continue to purchase bagged ice and keep it in the freezer in the garage, it can\'t keep up on a daily basis.... I continually have to re-enter my WIFI passcode at every power outage... ( sometimes a lot in summer with storms )
My wife wanted it.... steel look.... she now finds she hates keeping it clean... NEVER AGAIN.... Samsung has some great products, but we have to suck up on this one... never again
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Freezer won't make ice cubes, but does provide cold water.

The water and ice maker are two seperate water control valves built onto the same. Your water control valve for the ice maker may be defective and require that you change the set. Fill ice maker with tap water and allow the water to freeze. If the ice maker dumps the ice into ice bin and then does not refill then this points to the water control valve. If the ice maker does nothing after water freezes then the problem is the ice maker. Send me a model number and I will look up the part numbers for you, Thanks, Sea Breeze
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0helpful
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Is it true that if you remove the white box where the ice cubes fall into, that it will stop the ice cubes from being made? I am interested in temporarily stopping the ice cubes from being made (4 months...

Removing the box may stop ice making on some refrigerators but not all. Look for an on-off switch inside your ice maker. Turning it off will not only stop the cubes from forming but in some cases will also stop the freezing action so you should remove any cubes that are there or they will melt and the melt water will run out of the ice maker. If there is no on-off switch you can raise the sensor arm up or block the ice detector beam to trick the ice maker into a "full" mode. That will stop the ice making function but not the freezing function. You could also turn off the water supply to the refrigerator if you do not need the water dispenser to work when you are not making ice cubes.
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Ice turning into a solid block in freezer. Samsung Refigerator

when you look into the freezer where the ice maker is do you see something hanging underneith the ice maker? if you doi that is the sensor. If not contact me and I will walk you thru the steps to correct the problem.
17helpful
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Two issues

Well here is How I fixed My French Door Ice Maker, It made the same loud crashing sounds, and seldom put out much ice. To the point that it made no ice at all.

First, Make sure you can get water out of the front, if not, your water lines may be clogged.

The second thing you can do is hit the secret RESET button on the upper front side of the ice maker. See my first image for it's location, it is a soft rubber button.

The third thing.. In my case the reset button worked for a little bit. But eventually stopped. I had to remove the ice maker, and found that that several rows of ice had gotten stuck. The swinging arm that smacks the ice out would just strip the gears banging that ice to no avail. So opening the ice maker up and cleaning it out helped. I also cleaned the sensor contact with some alcohol. It is a thin metal strip close to where the gearing housing is. This I believe is ultimately where the problem starts. It allows the trays to get overfilled, and the ice can't be released. Once I cleaned out the tray of stuck ice, cleaned the sensor, plugged it back in, and hit the reset button once more, It was making loads of ice once again. If this fails, you can get a complete new ice maker online, I found a vendor on eBay selling it for a reasonable $80. You can use my pictures to see how to disassemble for repair ore replacement. My fridge by the way is the RF267AARS.

the part number is: DA97-05554A

It works with the following refrigerators
Samsung RF267AABP Samsung RF267AABP/XAA Samsung RF267AARS Samsung RF267AARS/XAA Samsung RF267AASH/XAA Samsung RF267AAWP/XAA
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0helpful
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Icemaker just stopped making ice

As these ice makers cycle there is an arm that moves up while the ice is being freed from the ice maker. After the ice is dumped into the dispenser bin the arm continues a downward motion. If it encounters ice in the downward travel it shuts the ice maker off. If this arm is locked in the full up position the ice maker is manually shut off. Check this arm and make sure it is not locked in the up position.
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Ice maker doesn't make enough ice to supply two senior citizens. This is the 2nd refrigerator we have had installed this month. What can we do to increase the amount of ice it puts out. The ice bin has...

Found in the FAQ section on Samsung.com:
Samsung refrigerator freezers produce about 120 cubes per day, which is in line with most manufacturer specifications.
Empty the ice tray and let the unit run for 24 hours.
If fewer than 50 cubes are produced during the 24-hour test, then your refrigerator requires service. Please contact Samsung Service at 1-800-SAMSUNG to schedule a service appointment.
If your freezer is producing 50 to 90 cubes per day, try the following:
  • Set the freezer temperature display to a lower setting. Freezer temperature must be 5 degrees Fahrenheit or less for the ice maker to work properly.
  • Make sure that the water valve on the refrigerator water supply line is completely open. You can find the water valve where the refrigerator water supply line taps into your house water line.
  • If you have a water filter in your refrigerator, change the filter cartridge. For instructions, see your Users Manual.
If you want your freezer to produce more than 120 ice cubes in a day, try the following:
  • An ice maker typically makes 1 tray of ice every 90 minutes. To shorten the amount of time the freezer takes to produce a tray of ice, set the freezer temperature display to a lower setting.
  • If your refrigerator has a Power Freeze function, press the Power Freeze button to speed up the ice making process. In the Power Freeze mode, both the compressor and the freezer fan run for 10 hours continuously. The ice making interval is reduced from 90 minutes to 55 minutes. If the ice bucket fills in less than 10 hours, Power Freeze stops automatically.
NOTE: If you have just installed your refrigerator, it will take 6 to 12 hours for the refrigerator to produce ice.
You should throw away the first three batches of ice cubes that the ice maker produces (approximately 30 cubes) to ensure the ice maker is making ice from clean water.
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