Hello we have a kettler pacer treadmill. Started to walk on it this morning and put the elevation to 4. Lowered this to 2 and then the elevation increased . We then noticed E7 came up on the machine. We Shut the machine off and then we noticed the wire was taut ... to the full extent. We then put the machine on pressed the +elevation and start together for 20 seconds but the elevation on the treadmill didn't move. Any advice pls? Georgie

I'm sorry to hear that you're experiencing issues with your Kettler Pacer treadmill. The sudden stops, display turning off, and the energy-saving light being on could indicate a few possible problems. Here are a few things you can check and try to resolve the issue: 1. Power source: Make sure the treadmill is properly connected to a stable power source. Ensure that the power cord is securely plugged into an outlet and there are no loose connections. You can also try plugging the treadmill into a different outlet to rule out any electrical issues. 2. Safety key: Check if the safety key is properly inserted into the console. If the safety key is not fully inserted or is loose, it can cause the treadmill to stop abruptly. Make sure it is securely in place. 3. Overheating: Treadmills have built-in safety mechanisms to prevent overheating. If the motor or other components of the treadmill get too hot, it may shut off to protect itself. Check if the area around the treadmill is well-ventilated and free from any obstructions. Ensure that the cooling fans on the treadmill are working properly. If the treadmill is placed on a carpet, consider moving it to a hard surface to improve airflow. 4. Motor and belt: Inspect the motor and belt for any signs of wear or damage. A worn-out belt or a malfunctioning motor can cause the treadmill to stop suddenly. If you notice any issues, such as fraying or slipping of the belt, or strange noises coming from the motor, it may require professional servicing or replacement. If the above steps don't resolve the issue, it's recommended to contact the manufacturer's customer support or a professional technician who specializes in treadmill repairs. They will be able to provide specific troubleshooting steps or schedule a service visit if necessary. Remember to always prioritize your safety and follow the manufacturer's instructions when dealing with treadmill issues. I hope you're able to get your treadmill working smoothly again soon!

have you kept the belt regularly lubricated ?
can't find this error code in manual

Motor controller...these are typically motors that have speed controllers. When they fail, just test and replace. Call the manufacturer for parts.

www.kettlerusa.com/fitness/treadmills

you dont oil it, you have to put treadmill wax on it, and you just put it under the belt on top of the deck at the front and the back

If you need further help, reach me via phone at https://www.6ya.com/expert/steven_a67ead41eb5fc62a

Does the walking belt move for a brief moment, then immediately stop, followed by the E1 code? Or is there no belt movement at all when start is pressed?

Check if the drive motor is working
Power cycle...if still do not function calibrate or call 877-805-1030

see the next steps and fix it. God bless you

ERROR CODE # 7

E7- 1) Alternative Elevation Motor

1)Cause: Elevation Motor not moving Solution:Check Elevation Motor connection

2)Cause: Elevation Elevation Motor screw binding Solution: Clean screw and lubricate

3)Cause: Elevation Motor Motor out of Range Solution: Check motor out of elevation

4)Cause: E-Motor Potentiometer: Solution: Replace Elevation Motor

2)Alternative:

Display Doesn't Light Up: a)Cause: On/Off switch Solution: Test unit is turned on b)Cause: Insufficient Power Source Solution: Plug dedicated120V, 20Amp Outlet

c) Cause: Line Cord Damaged Solution: Replace Line Cord

d)Cause: Fuse Solution: Check Fuse on MCB

see the following indications and fix it. God bless you

ERROR CODE # 7

E7- 1) Alternative Elevation Motor

1)Cause: Elevation Motor not moving Solution:Check Elevation Motor connection

2)Cause: Elevation Elevation Motor screw binding Solution: Clean screw and lubricate

3)Cause: Elevation Motor Motor out of Range Solution: Check motor out of elevation

4)Cause: E-Motor Potentiometer: Solution: Replace Elevation Motor

2)Alternative:

Display Doesn't Light Up: a)Cause: On/Off switch Solution: Test unit is turned on b)Cause: Insufficient Power Source Solution: Plug dedicated120V, 20Amp Outlet

c) Cause: Line Cord Damaged Solution: Replace Line Cord

d)Cause: Fuse Solution: Check Fuse on MCB

please follow the steps and fix it. God bless you

E7- 1) Alternative Elevation Motor

1)Cause: Elevation Motor not moving Solution:Check Elevation Motor connection

2)Cause: Elevation Elevation Motor screw binding Solution: Clean screw and lubricate

3)Cause: Elevation Motor Motor out of Range Solution: Check motor out of elevation

4)Cause: E-Motor Potentiometer: Solution: Replace Elevation Motor

2)Alternative:

Display Doesn't Light Up: a)Cause: On/Off switch Solution: Test unit is turned on b)Cause: Insufficient Power Source Solution: Plug dedicated120V, 20Amp Outlet

c) Cause: Line Cord Damaged Solution: Replace Line Cord

d)Cause: Fuse Solution: Check Fuse on MCB