How do you get out of screen display banner “dock mode” on a Samsung 55” tv

on your remote press home > system settings > auto start up > then choose home mode instead of demo

Make sure the TV is set for home mode. Information for doing this is included on page 11 of the owner's manual. Click here to view or download the owner's manual for the TV. ON the remote control press the up arrow and hold it in. Press the power button on the TV itself twice. Hopefully this will correct the problem.

Apparently it's on demo-mode so you have to go to 1. Set up 2. Plug and play 3. Then change to home instead of demo

If you can get into the menu, find and disable demo mode.


I'm looking at the manual and I bet its in SETUP.

My TV had the same problem and I have managede to get rid of it. The solution is very simple. This displays mean that your TV is in the " Store Demo" mode and any changes you make will last only for 30 minutes and when the TV is turned off the settings will change back to the normal. Whether you TV is in the "Store Demo" mode can be confirmed by pressing the "Info" button on the remote and you will see that "store demo" appears on the screen. To change this mode to the "home mode" you will have to press the "Volume button" on the TV and when the volume sign appears on the screen then you will have to press the "Menu" button on the TV (not on the remote)and hold it down for about 7to 10 seconds. This changes your TV mode from "store demo" mode to the home mode. Confrim whether the store demo mode has been put off by pressing the "Info" button on the remote to see whether the store demo sign appears on the screen. The store demo is set by sales persons in the shops so that any demonstratation/changes that they make while showing to customers will be temporary as the settings revert back to the original.

I do not see a Samsung TV with the model UE40B7020. (What country are you in?) I do have documentation for the UE40C7000WW.

Is the TV in Shop Demo Mode? Press the Info button on the remote to see the mode. If it reads "Store Demo", try resetting it. Press the Volume button on the TV or the remote. While the Volume circle is displayed on the screen, press and hold the Menu button on the TV for about 7 seconds (the remote will not work for this). Home Mode should display on the TV screen.

Alternatively, you can set this from the TV menu system. Make sure that the current input is TV. Press Menu then select Setup (up/down arrows followed by Enter). Select the Plug and Play sub menu and follow the on-screen directions to reset the tv to the Home Mode.

The FAQ for the TV that I used as a reference is available at: http://www.samsung.com/us/support/owners/product/UE40C7000WW#

I hope this helps.

Cindy Wells

Your TV is in store demo mode.

To fix this, access the TV's menu and find the option to run initial setup. At the beginning of initial set-up, you'll be asked whether or not the TV should be put into Home or Retail mode. Choose Home.

Removing Your TV from Shop Mode or Store Demo Mode

First, confirm your TV is in Shop Mode or Store Demo Mode:

1. Press the INFO button on your remote control. A list of settings appears.
2. See if the Picture Mode setting is set to Shop Mode or Store Demo Mode.

There are three methods for removing your TV from Shop Mode or Store Demo Mode. If the first method does not work, try the second or third method.
Method 1

To remove your TV from Shop Mode or Store Demo Mode, follow these steps:

1. Press the Volume button on the side panel of your TV. If your TV does not have a side panel, press the Volume button on the front panel. The TV displays the volume bar.
2. Press the Menu button on the side panel of your TV for about seven seconds. Again, if your TV does not have a side panel, press the Menu button on the front panel. If Dynamic or Dynamic Mode is displayed on the screen, your TV has been removed from Shop Mode or Store Demo Mode.

Note: You may want to press the INFO button on your remote again to confirm you TV is no longer in Shop Mode or Store Demo Mode.

Method 2

1. Press the Volume button on your remote. The TV displays the volume bar.
2. Press the Menu button on the side panel of your TV for about seven seconds. Again, if your TV does not have a side panel, press the Menu button on the front panel. If Dynamic or Dynamic Mode is displayed on the screen, your TV has been removed from Shop Mode or Store Demo Mode.

Note: You may want to press the INFO button on your remote again to confirm you TV is no longer in Shop Mode or Store Demo Mode.

Method 3

1. Press and hold the Volume button on your TV. The TV displays the volume bar.
2. As you are holding the Volume button, press the Menu button on the side panel of your TV for about seven seconds. Again, if your TV does not have a side panel, press the Menu button on the front panel. If Dynamic or Dynamic Mode is displayed on the screen, your TV has been removed from Shop Mode or Store Demo Mode.

Note: You may want to press the INFO button on your remote again to confirm you TV is no longer in Shop Mode or Store Demo Mode.

My TV had the same problem and I have managede to get rid of it. The solution is very simple. This displays mean that your TV is in the " Store Demo" mode and any changes you make will last only for 30 minutes and when the TV is turned off the settings will change back to the normal. Whether you TV is in the "Store Demo" mode can be confirmed by pressing the "Info" button on the remote and you will see that "store demo" appears on the screen. To change this mode to the "home mode" you will have to press the "Volume button" on the TV and when the volume sign appears on the screen then you will have to press the "Menu" button on the TV (not on the remote)and hold it down for about 7to 10 seconds. This changes your TV mode from "store demo" mode to the home mode. Confrim whether the store demo mode has been put off by pressing the "Info" button on the remote to see whether the store demo sign appears on the screen. The store demo is set by sales persons in the shops so that any demonstratation/changes that they make while showing to customers will be temporary as the settings revert back to the original.