I have a Lexmark S815 printer. I'm getting error message. "There is a problem with the printhead." I bought a new printhead, but problem still there. Lexmark seem to be ignoring my emails.

A printhead error indicates that the printer thinks a failure has occurred in the printhead unit. ... If the printer continues to display a Printhead Error message, make sure it is plugged straight to the wall and not through a surge device or power strip.

Lexmark United States Error: "93X Printhead Error"

Videos as well

https://www.google.com/search?q=Lexmark+Printhead+Error

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It could be a problem with the printhead. Please contact our technical support team via phone so they can check the warranty of your printer. Have the serial number of your printer handy prior to calling our support team.

The error can be the result of firmware code, printer contacts or the printhead itself failing. There is a firmware update that addresses the "Printhead Error" on your printer. Please follow the steps below on how to successfully update your printer and provide information to the following questions:


1. Open the cover to remove the printhead and tanks (if installed). You may go to http://bit.ly/klw9sJ to have a visual on how to remove the printhead. Note: Carrier will come to the center automatically with this error message as the cover is opened.
- Remove the tanks and place on a table.
- Open printhead latch and remove the printhead.
- Close the printhead latch, close the printer cover, and confirm the error message goes away from op panel.


2. Proceed with the firmware update. Please visit the Lexmark website to download and install the update. Click here to download an important firmware update for your printer. If more than one download is listed for your model, choose the first download in the list. If it is the wrong firmware level, an error message will tell you which firmware level is correct. Please indicate if the update failed or successful.


3. If the firmware update software notifies that you have the latest firmware version, please inspect the printhead for the manufacturing stamp (http://bit.ly/vLvfCx ).
a. Is the stamp on the nozzle plate side?
b. Is the stamp on the contact side?



4. Open cover, open latch, and insert printhead only.


- Firmly push down on printhead then close latch and cover.
- If error message goes away, continue with normal installation steps for cartridges.
- If error message remains, open cover, remove cartridges, open latch, remove printhead, re-install printhead, close latch and install tanks cartridges firmly.


5. Try to print a document again to verify that the problem is fixed.


Please feel free to contact us at [email protected]

To scan pages in color, open Lexmark Printer Home > Advanced Scan. If you're still having problem with the print, please contact us at http://bit.ly/boldchat or [email protected] .

Check for the manufacturing menu in the setup menu on the device. Make sure that the USB SN is enabled.
You may also try to do a deep clean function on your printer. Tap on Ink Levels on your printer touchscreen panel > More Options > Deep Clean Printhead. This will force ink through the cartridge nozzles and clean possible clogs and dirt.

Try to update your firmware code again. Please visit the Lexmark website to download and install the Lexmark Firmware Update. Select your model in the list to start the download.
Should you continue to have problems, please don't hesitate to contact Lexmark Technical Support Center to further diagnose the problem.

A firmware update for your model addresses the print quality problem that you're currently experiencing. Please visit the Lexmark website to download and install the Lexmark S400 Series Firmware Update. If more than one download is listed for your model, choose the first download in the list. If it is the wrong firmware level, an error message will tell you which firmware level is correct.
Should the error continue to display even after successfully updating your printer, please contact Lexmark Technical Support Center for additional assistance. Your printhead itself might be the cause of the problem.

Sounds like you need a new one. The best place to buy is amazon (because of reviews and price). take a look Lexmark Printhead cheers

It sounds like the printer is having problem recognizing the printhead. If you're getting "Printhead Error", make sure you have the latest firmware update. You can download and install it from Lexmark at http://bit.ly/adzmDq. If you continue to have trouble, contact Lexmark technical support. Thanks.

The message indicates that the laser scanning head is defective. Lexmark calls it a printhead. Unless you want to spend a lot of money, it may not be worth fixing. A new part runs over a hundred dollars.