Using an adapter & headset on a Moto Z. BOTH the microphone in the phone & the headset pick up sound. I need to be able to walk with my phone! How do I turn OFF the phone mic when using a headset?

The ring from the telephone is picked up by the internal microphone on the HL10 Handset Lifter, typically for most phones, the lifter sits directly over the speaker grill on the telephone where the sound comes out. For telephones that curve out on the left side and don't have a straight edge, there is an accessory called a "Ring Detector" which is used. Here's a link:

HL10 Nortel Adapter Kit - 46780-01

If the internal mic on the lifter has gone out, you can plug the ring detector into the handset lifter and just stick the ring detector over the speaker grill to pick up the ring. Plugging this into the lifter will bypass the internal mic, this accessory would have come with your HL10 lifter. You can also check the ring volume on the telephone, and you can also try adjusting the ring tone on the phone (sometimes it will pick up one ring tone better than another). Here is a link below if you need to order a new ring detector:

HL10 Nortel Adapter Kit 63014-01

Good luck from Headsets Direct!

Greetings,

I also use a headset at work from the same company (Plantronics), If the battery is faulty it will not power and you can't use it.

The wiring has gone bad. Try re-connecting all wires.

Keep us posted and thank you for using our service.
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This works if you're using the HL10 handset lifter with your CS70. The HL10 has a built-in microphone to pick up the vibrations from the ringing of the phone speaker under the handset. The HL10 came with an accessory package that has an extra round microphone on a cord to help the lifter if the telephone speaker is located in an out-of-reach location on the phone. You take that external microphone, plug it into a jack on the back of the HL10 and let it hang free making sure it's not resting on any surface. That should eliminate any ringing in your headset.

Good luck from Headsets Direct!

The webcam itself usually has a built-in microphone.
Most likely you will need to go into the configuration setting of your webcam (probably available in Control Panel if you're using Windows) and deselect the microphone that is built-in to the webcam and select the mic input on your sound card instead.
I've seen this happen many many times.

The HL10 handset lifer is what notifies your headset that you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple different things that could be going on.
1. The internal microphone could have gone out on the lifter. This microphone is what sends the signal to your headset that you have an incoming call. If the microphone is working you will hear 3 short beeps in your headset.
2. If the volume is too low on your telephone, the handset lifter will not notify the headset of an incoming call, so try turning the volume up on your phone and see if that takes care of the problem.
3. The HL10 handset lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. This ring detector is intended for phones that do not have the speaker located under the handset. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help pick up the sound of the phones ring tone.

If you are manually lifting your handset out of the cradle and sitting it to the side instead of using a lifter, then you will not receive the 3 short beeps in your earpiece to notify you of an incoming call.

Good luck from Headsets Direct!

Your headset can be used as stereo headphones or a wireless microphone for a bluetooth enabled device like a cell phone or a computer. When you plug the headphones into a device with the 3.5mm jack the headset automatically turns into stereo headphones and disables the microphone(headphone mode). It sounds like whatever device your headset is connected to via bluetooth is using the wireless microphone protocol where sound only comes through the one speaker and the microphone is on(microphone mode). The bluetooth protocol settings of your device may have been changed accidentally. You will need to go into the bluettoth settings of your device you are using with your headset and change the protocol. If it is a cell phone you will need to go into the bluetooth settings in the settings menu. If it is a computer your can adjust the bluetooth settings in the control panel.

You can download the pdf file of your instruction manual for your headset here

I hope this was helpful and let me know if you have any other questions. Thanks for using FixYa

Vista always has sound card problem.
I had too because with my headset (microphone) It works through your sound card
but it works well now after I installed it as below
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ob-78911-1
ADI SoundMAX Integrated HD Audio Driver for Windows Vista
I am using Vista 32-bit, Logitech Clear Chat Style
Hope can help

put the charger in your headphones and hold both volume buttons
you should see a slight flash of blue light then press the multifunction to turn it on

It actually has to do with the 2.5 mm adapter. I had the same problem and went to buy a new one because I thought the adapter was bad. Went to Radio Shack and the guy said there are 4 wires within the audio input so that you can add a microphone too if you want. You have to buy an adapter that grounds that 4th microphone wire and it'll work just fine. I got the more expensive adapter (about $10) and haven't had the redial problem since.

My V750 works with both my hands-free set (BodyGlove from Walmart) and my stereo headphones, but there's a trick to using stereo headphones with the 2.5mm jack. You absolutely HAVE to use the 2.5mm-to-3.5mm headphone jack adapter from Verizon. I had a generic adapter from Radio Shack that I used to use with my RAZR, but it wouldn't work with the V750; tons of people have had the same problem.
The ONLY adapter that will work is the one sold by Verizon. It runs between $10 and $15, and it includes a 32 inch extension cable and a clip-on microphone with a call answer/hang-up button. The plus side is that this adapter turns your favorite headphones into a hands-free kit.