May or may not be your solution...
https://www.youtube.com/watch?v=KKQAwqe3Y8A
get down there and look to see if all the steering linkages are still connected together.
SOURCE: How do I get an owners manual for my snowblower Craftsman EZ steer 9.0 28"
Go to the Sears Parts Direct website and enter your model number where it says to. Here's the link. http://www.searspartsdirect.com/partsdirect/user-manuals
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