Question about HP Office Equipment & Supplies
I've gone through all the basic HP troubleshooting to no avail.
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Posted on Jan 02, 2017
Leave Tray1 closed. Remove tray 2. Push down on green arrows visible after removing Tray 2. You should see the jammed paper on the plastic tray which becomes accessible after pushing down on the green arrows.
Posted on Jul 17, 2009
SOURCE: HP Laser Jet 1320. Orange light
The Amber light is designated as the "Ink Error" light. With regards to a Hewlett Packard printer, the Amber light is indicating that one of the Ink Cartridges (Tri-Color/Black) is empty, defective, unrecognizable, or just simply needs to be changed. The procedure is; lift up the front cover, look at the Black Ink Cartridge, and examine the Ink Level Window on the Cartridge, located at the center of the Cartridge. If the square window appears to be a solid Green then that means the cartridge is completely full. If it is Half Green/Half Black then it is indicating that the cartridge is half way full, and if the square window is completely Black, then the cartridge is completely empty. Also, remove and examine the Tri-Color Cartridge. If the Tri-Color Cartridge feels very light or if the Tri Colors on the bottom of the Cartridge appear to be discolored i.e. All Magenta, All Cyan, or All Yellow, then the Cartridge should immediately be changed. After replacing the Black or Tri-Color Cartridge, your printers Green Power Light will flash and allow you to continue your print job
You can also try:
Clean the cartridge and carriage contacts with a cotton swab moistened with water. If you have refilled the cartridges don't assume that they will still work. If cleaning doesn't help you may have a failed cartridge even if it is not refilled.
If you are getting a grinding noise, clean the carriage rod with alcohol and lubricate it with a few drops of Tri-Flow, available in 2 oz. squeeze bottles at cycle shops.
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Posted on Sep 11, 2009
I had the same problem. I called HP and went through the steps they had asked me to go through to fix it. It took about an hour. Nothing worked. They offered me a replacement. I said no, and they offered me a $150 gift card for Staples.
Posted on Sep 16, 2009
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