Cricut Explore Air 2 helps in cutting the beautifully intricate designs using the compatible cutting machines. However, in some situations, you can get the problem where you will not able to use the mat. In this situation, you first make sure you are following the right guide to load the mat, check if the mat is compatible with your Explore Air 2 machine, or your device is not facing any problem.
To get rid of this issue, you have to reset all of your devices and set up the machine once again. Also, check if the mat is not damaged, refer to the Cricut crafting guide for using the mat, use the compatible mat, and more. You can also connect to the Cricut customer support team to get more info from professionals to resolve the issue.
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