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Anonymous
Anonymous Posted on Aug 05, 2009
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Konica bizhub C351 copier with BLACK area in center of the copy

We have a customer that has a new Konica bizhub C351 copier with only 10 copies. They did not purchase it from us but want us to repair it. It is missing the ADF/Platen cover and stand. It will make copies but it has a 6 1/8" x 8 5/8" BLACK area in the center of the 8 1/2" x 11" copy. It does the same on both color and black and white. Any help would be greatly appreciated.

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  • Anonymous Sep 06, 2009

    We have a customer that has a NEW KONICA Bizhub C351 Copier with only 53 copies that they purchased elseware.They have some problems that they want us to repair.This above problem only occurs when you make a copy from the platen glass, it does not happen when you print from the printer function.
    We have the service manual, but we cannot find the setup/installation procedure or guide.
    Can you email this to us?
    [email protected]
    Your help would be greatly appreciated.
    Thank You,
    Lee

  • Anonymous Sep 06, 2009

    We have a customer that has a NEW KONICA Bizhub C351 Copier with only 53 copies that they purchased elseware.They have some problems that they want us to repair.This above problem only occurs when you make a copy from the platen glass, it does not happen when you print from the printer function.
    We have the service manual, but we cannot find the setup/installation procedure or guide.
    Can you email this to us?
    [email protected]
    Your help would be greatly appreciated.
    Thank You,
    Lee

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  • Posted on Aug 30, 2009
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U have to run the setup for machine if u like i can send u the step guide how to setup the machine

Testimonial: "Thank you Daroon for the setup guide you sent to us via email.We will try this tomorrow to see if this resolves the problem. Thanks again, Lee"

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  • Posted on Aug 05, 2009
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Sounds like some steps in the installation procedures were not done in correct order. If you have the installation manuals available, follow them to try to correct.

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New Konica bizhub C351 copier with only 58 copies. It will make copies but it has a 6 1/8" x 8 5/8" BLACK area in the center of the 8 1/2" x 11" copy if you make a copy from the platen glass. It does not...
Gray box after installation.
Solution
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