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If this is a phone that has been used for a while, there may be ear wax plugging the earpiece. If not, take it to a phone repair shop as it may need receiver replaced.
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If your incoming calls are going to messages and the volume is lower than usual, it could be due to a problem with the phone settings. Try checking the volume settings on the phone, and make sure the volume is not turned down too low. Additionally, you may need to check the settings for your phone's voicemail, and make sure that your voicemail is not set to kick in after a certain amount of time. If these settings don't help, then you may need to contact your phone's manufacturer for further assistance.
Hi there
You need to modify the sound settings, select Options > Customize. One of the functions available is :
Volume: Press the Left or Right Navigation key to adjust the volume using the Up or Down Navigation key or volume key on the left side of your phone.
If you have further problems, you can download and save a pdf (Acrobat Reader) version of this phone's manual from here: Alcatel THE BIG EASY Flip Manual User Guide
Good Luck
Hello im here to help you with your volume control problem, simply try to go into the settings then volume if that doesnt work then go into phone internal settings the try it.
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