How do I reactivate a inactive feature on a norstar m7310 phone and also how do I reactivate the master password if i don't remember it as well as it doesn't give me the option to do so?

SOURCE: Initialising Mailbox

To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK
To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.
To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button
To Change the "Recorded" Name for the Company Directory:
1. Have the Voicemail User log into their mailbox, after putting in their password, press the button under "Admin" (or press the number 8 key., and then press the number 1 key.
2. You will hear the old recorded name and then the system will "beep", prompting you to record a new name (name only here, not greeting..
3. Press "Ok" in the window when you are done recording and then "Ok" again to accept the recording

SOURCE: reset Norstar M7310 System Administration password

This works, i just did it today!!

Press Feature 985
Press the 9 Key
Enter RESETSMPSWD (73738767793) using the dialpad
Press YES
Once you have RESET the password, it reverts to the default.
See Below
If your system uses 2 digit extensions use 120000
If your system uses 3 digit extensions use 1020000
If your system uses 4 digit extensions use 10020000

SOURCE: Norstar: Inactive Feature (981)

This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

SOURCE: I have a nortel norstar M7310 phone. we have used

Feature #85 (Note #FEATURE CODE deactivates that feature code)

SOURCE: I have Norstar M7310 and

Hello.

The Norstar M7310 telephone from Nortel is an integratedcommunication system that includes background music, custom call-routing andthree distinct dialing modes. It is commonly used in office settings where highercall volumes requiring multiple lines. Nortel provides an online forum thatfeatures technical support and several downloads for the M7310 model, which canmake troubleshooting the phone a fairly easy process. Some of the most notableissues faced by users involve the handset, headset, speaker and display, andmost can be easily diagnosed by following a few steps.
1 Press "Feature+8+0+5." Press "Next" until the displayreads "Headset Test." Press the "Test" button to performthe headset test. Listen for a dial tone. If audible, the headset is in properworking order, and the system volume will be restored to the default setting.End the test by pressing any button.
2 Press "Feature+8+0+5." Press"Next" until the display reads "Display Test." Press"OK" to begin testing. Check to see that the display is completelyfilled in with dark colored squares. Ensure that the indicator light that islocated next to each button is lit up. If so, the display is functioningproperly. End the test by pressing any button.
3 Press"Feature+8+0+5." Press "Next" until the display reads"Handset Test." Press the "Test" button to perform thehandset test. Remove the handset from the cradle and listen for a dial tone.During the test, the unit will function at maximum volume. If a dial tone isheard, the handset is working correctly. End the test by pressing any button orplacing the handset back on the cradle. 4 Press "Feature+8+0+5."Press "Next" until the display reads "Speaker Test." Pressthe "Test" button to perform the test. Listen for the speaker to emita page tone at the system's maximum volume. The speaker is functioning properlyif the page tone is audible. End the test by pressing any button. Thanks.