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How do I reactivate a inactive feature on a norstar m7310 phone and also how do I reactivate the master password if i don't remember it as well as it doesn't give me the option to do so?

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 326 Answers

SOURCE: Initialising Mailbox

To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password

a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"

3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK

To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"

To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.

To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button

To Change the "Recorded" Name for the Company Directory:
1. Have the Voicemail User log into their mailbox, after putting in their password, press the button under "Admin" (or press the number 8 key., and then press the number 1 key.
2. You will hear the old recorded name and then the system will "beep", prompting you to record a new name (name only here, not greeting..
3. Press "Ok" in the window when you are done recording and then "Ok" again to accept the recording

Posted on May 02, 2008

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SOURCE: reset Norstar M7310 System Administration password

This works, i just did it today!!

Press Feature 985
Press the 9 Key
Enter RESETSMPSWD (73738767793) using the dialpad
Press YES
Once you have RESET the password, it reverts to the default.
See Below
If your system uses 2 digit extensions use 120000
If your system uses 3 digit extensions use 1020000
If your system uses 4 digit extensions use 10020000

Posted on Jul 03, 2008

  • 7 Answers

SOURCE: Norstar: Inactive Feature (981)

This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

Posted on Oct 23, 2008

  • 18 Answers

SOURCE: I have a nortel norstar M7310 phone. we have used

Feature #85 (Note #FEATURE CODE deactivates that feature code)

Posted on Nov 17, 2009

  • 1417 Answers

SOURCE: I have Norstar M7310 and

Hello.

The Norstar M7310 telephone from Nortel is an integratedcommunication system that includes background music, custom call-routing andthree distinct dialing modes. It is commonly used in office settings where highercall volumes requiring multiple lines. Nortel provides an online forum thatfeatures technical support and several downloads for the M7310 model, which canmake troubleshooting the phone a fairly easy process. Some of the most notableissues faced by users involve the handset, headset, speaker and display, andmost can be easily diagnosed by following a few steps.
1 Press "Feature+8+0+5." Press "Next" until the displayreads "Headset Test." Press the "Test" button to performthe headset test. Listen for a dial tone. If audible, the headset is in properworking order, and the system volume will be restored to the default setting.End the test by pressing any button.
2 Press "Feature+8+0+5." Press"Next" until the display reads "Display Test." Press"OK" to begin testing. Check to see that the display is completelyfilled in with dark colored squares. Ensure that the indicator light that islocated next to each button is lit up. If so, the display is functioningproperly. End the test by pressing any button.
3 Press"Feature+8+0+5." Press "Next" until the display reads"Handset Test." Press the "Test" button to perform thehandset test. Remove the handset from the cradle and listen for a dial tone.During the test, the unit will function at maximum volume. If a dial tone isheard, the handset is working correctly. End the test by pressing any button orplacing the handset back on the cradle. 4 Press "Feature+8+0+5."Press "Next" until the display reads "Speaker Test." Pressthe "Test" button to perform the test. Listen for the speaker to emita page tone at the system's maximum volume. The speaker is functioning properlyif the page tone is audible. End the test by pressing any button. Thanks.

Posted on Sep 15, 2011

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1 Answer

I have a Nortel Norstar M73110 and I can't access the main greeting/main system control (Feature 983 stuff). Is there a way I can reset this password, or even hard reset the system?


Norstar M7310 features inactive
All features are inactive. I have done the following: 1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config). 2. Your display will read Feat code: and you will have options First and Exit. 3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next. 4. Press Test. Your options will read Remove and OK. Press Remove. 5. Once the feature code is removed, press Next to go to the next code. 6. Do this with all codes until your display reads None Registered 7. Release Next I am told to Restore connections to the voicemail ports from the KSU. Power the system back up. But I do not know how to do this. Please advise. Thank you!

Oct 04, 2017 | NorStar Lands Phones

5 Answers

Inactive feature message displayed when we try to access any features on our M7310 phones. This occurred after a power outage.


Dear customer..here is the solution

Sometimes when you put a new (or alternate) voicemail system on a Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
Power down the Voicemail unit. Remove connection to voicemail ports from KSU.
1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config).
2. Your display will read Feat code: and you will have options First and Exit.
3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next.
4. Press Test. Your options will read Remove and OK. Press Remove.
5. Once the feature code is removed, press Next to go to the next code.
6. Do this with all codes until your display reads None Registered
7. Release
Restore connections to the voicemail ports from the KSU. Power the system back up.
The feature codes will be restored to the correct defaults with the completion of the voicemail power-up cycle.

thank u

Jul 09, 2008 | NorStar Lands Phones

1 Answer

Don't know password


feature 983
it will say log- press 1020000
it will say password-under that it says reset-push that soft key!! press release.
default will be 0000 once you access voicemail(981)

Jan 14, 2013 | NorStar M7310 Phone

1 Answer

How to reactive feature 983 on M7310


reset the password read your owner manual, and proceed with the steps they recommend., Use the section troubleshooting and fix it.
God bless you

Sep 20, 2012 | NorStar M7310 Corded Phone

1 Answer

Norstar m7310 reset admin password


When you do F985 it will show the DN of vmail, then you press 9.

Maybe you have a BCM and not a Norstar, same phones work on both.
In this case call a tech in.

Jul 30, 2012 | NorStar Meridian M7310 Phone

2 Answers

Like the others who have posted on here, I too have a Norstar M7310 phone that gives the incorrect time. I have followed all the websites instructions on how to correct this, but none of the standard...


If feature ** 266344 with a password of 266344 didnt work you can also try feature ** 266344 with the password of 23646 or the password of 727587.

Mar 17, 2010 | NorStar M7310 Corded Phone

1 Answer

My Norstar M7310 System Admin Password


to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000.

Feb 11, 2010 | NorStar M7310 Corded Phone

2 Answers

System inactivated inadvertently


Reboot voice mail system hopefully it will come back wait a good five minutes before trying

Nov 17, 2009 | NorStar M7310 Corded Phone

1 Answer

Voicemail


If the feature codes show as inactive, the phone system is not seeing the voicemail. Hopefully this has been fixed by now, but you may need to call in a Vendor.

Apr 15, 2008 | NorStar Meridian M7310 Phone

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