1) If they have well water, the valve could be blocked with mineral, 2) Regardless of the water source, the actuator coil that opens the water valve could be burned out. 3) There could be ice buildup blocking the water outlet where it feeds into the tray. This can happen if the fridge is not leveled properly and is tilted too far back. It should be tilted back a small amount so that the doors will self close but this same gravity can be your enemy if it lets water linger too long at the fill spout and build up over time. This would be the easiest thing to check first. I would put a carpenter's level on top of the fridge from front to back. If the bubble is slightly forward towards the front, this is probably NOT your problem. If the bubble is smashed up against the front end of the tube and if you can't directly see the filler tube in the freezer, you could try defrosting the freezer with the door open and the fridge shut off for an hour or so. Then turn everything back on and try the ice maker again. In any case, if the fridge is tilted too far back, it would be a good idea to level it anyway. Remember, just enough to let the door drift shut from 1/2 way open. Good luck.
SOURCE: Kenmore Ice Maker Problem, Side by Side Refrigerator
Thanks for the question There is a water valve just for the ice maker so the problem could be there if you have a volt meter you can check the valve what you can do to check the valve reverse the wires onthe valve and push your water dispenser if no water goes into your ice maker . you have a bad valve replace thanks for the question The appliance doc
SOURCE: Ice maker Stopped producing ice
What is sounds like is somehow either the water delievery system is clogged or frozen. If your getting water out of the door, then it is probably frozen. If you are able to turn off the freezer for a bit, that would be an easy way to see if that is the problem without having to deal with Whirlpool or a handyman.
SOURCE: Low flow from water dispenser
If there is a filter on the unit, change it. If not, then sounds like the screen is clogging up. You will need to pull the unit out and remove the water supply line and take off the adaptor to access the filter screen and clean it...
SOURCE: Water dispenser slow flow after filter change
I had the same problem when switching to Pur filters. There are two curved wedges inside the end that hold the filter away from its connection. It turned out that they were just a little to short, putting the end of the filter to close to the connection, and that's all it took to restrict the water flow. I went to the hardware store and found a thin plastic washer that would add some space (it was for a faucet diverter of some kind, thinner than a dime). It added just enough space for good water flow. Another benefit was it helped stop the icemaker line from freezing. A simpler solution might be to make sure to get factory-original filters.
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