See if this works
https://support.brother.com/g/b/faqlist.aspx?c=us_ot&lang=en...fax575_us...
I believe Youtube has a video on it
SOURCE: brother hl 1440 paper jam
clean the paper feed tires with some alcahol. they are located in the upper part of the machine when you pull out the paper tray. they are gray in color. if that does not work the feed tires may need replaced.
SOURCE: Brother FAX-575 Cannot receive
Check your feed rollers that feed the blank paper into the machine. Take a flashlight and watch the rollers to make sure the rollers are spinning and trying to feed the paper.
If the rollers spin, and it doesn't pull the paper in, then your feed rollers are either worn or dirty. I would try cleaning the rollers if they are slipping on the paper. My suggestion would if you can find this cleaner called GOO GONE. This is a bio degradeable product that won't dry out the rollers and it will clean them.
Put some goo gone on a paper towel, and see if you can clean the rollers.
If you still have other questions, feel free to post them here.
Good luck.
Hope this helps.
Mac.
Please remember to post a feedback and or a rating if I have helped with your question.
SOURCE: I cannot re-set my brother 575 fax machine to send a fax
No settings you could have changed would keep it from "sending"...."receiving", yes. If you are sure it is plugged into the proper jack on the machine (line), and the phone line has a dial tone, you're problem is more serious
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