We have replaced the drum but it still says we need to change drum
SOURCE: HELP! Brother MFC-8460 "Toner Life End" won't clear
The problem with a new toner cartridge that will not signal the printer that it has been changed has to do with a gear positioned wrong on the new or rebuilt cartridge... we had 3 factory brand new toners that would not clear the replace the toner message... I finally found the following link that came from a toner company that sells refills that tells how to reposition the gear to let the machine know a new cartridge has been installed. I did the proceedure on pages 5 & 6 having to reposition the gear and all cartidges then worked flawless... it works.
http://www.castleink.com/265/cartridge/TN580.pdf
SOURCE: Need to reset 'Drum near end' warning on Brother MFC-8460N.
Open the front door
Press clear
then press 1
SOURCE: how to reset drum counter for brother hl4070cdw laser printer
When you replace the drum unit with a new one, you need to reset the drum counter by completing the following steps:
"Reset Parts Life".
SOURCE: How do I reset the drum counter on MFC-9440CN
To reset the drum unit counter, follow the instructions below:
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SOURCE: Brother IntelliFax-4100e Fax Reset drum counter
With the front cover still open, you should press Clear ("Replace Drum?" should appear on the display), and then 1 for Yes. Wait for "Accepted" message and close cover.
It may be necessary to remove the drum unit and put it back in, and then, with the cover open, do the a/m procedure.
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