Paper jams using nextech premium photo pape gloss finish

have you used the correct paper for prints. Photos need gloss paper not regular paper

Check the following:

• • If paper doesn't feed, remove it from the sheet feeder. Reload it against the right side, behind the tab, then press in the tab on the edge guide and slide it against the paper. Make sure the paper is not above the arrow mark inside the edge guide.
  
• 
  
• • If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.
  
• 
  
• • If the paper doesn't eject fully, you may have set the wrong paper size. Press the Stop button, then open the scanner and remove the paper. Select the correct paper size when you reprint.
  
• 
  
• • If it's wrinkled when it ejects, the paper may be damp or too thin. Load new paper.
  
• 
  
• • Make sure you use new, smooth, high-quality paper, that is not curled, creased, old, or too thin. Make sure to load it printable side up.
  
• 
  
• • Do not load paper with holes punched in it for insertion in a binder.
  
• 
  
• • Make sure you load only up to the recommended number of sheets. If you're printing on both sides of the paper, try loading fewer sheets.
  
• 
  

Paper type

Load up to
this many sheets

Plain paper

Approximately 120

Epson Bright White Paper
Epson Presentation Paper Matte

80

Epson Photo Paper Glossy
Epson Premium Photo Paper Glossy
Epson Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss

20

Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte Double-Sided
Epson Photo Quality Self-Adhesive Sheets
Epson Iron-On Cool Peel Transfer Paper

1

• If the paper jams, do the following:

1. Gently pull any jammed paper out from the output tray or sheet feeder.

2. To eject the jammed paper, try turning the Epson Stylus NX400 off and then back on.

If that doesn't work and paper is stuck inside, turn off the Epson Stylus NX400. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus NX400 back on.

Good day Sir, If you are using high gloss laser printer paper I suggest load up to 25 sheets.

• make sure the glossy or the printable side of paper faces you.
  
• the paper is loaded against the right side of the paper support.
• the paper guide rests against the left edge of the paper.

Note: photos require more drying time. Remove each photo as its exits, and allow it to dry to avoid smudging.

have a nice day, hope this will help you.

It's the top rollers, the paper is too slick to get through them. I'm using HP photo paper, in an HP printer. It needs to do a 180, but gets jammed right where it prints, so the paper never makes it to the ink. It's an engineering problem by HP. I suggest putting a rough surface on the top edge of the photo paper, something removable but rough enough for the printer to pull the photo paper through.

Below is the sheet Capacity for your machine. As you see it depends on the type paper you are using. This came from the 8400 information center. Other 8400 Documents & Manuals are here.


Sheet Feeder Capacity
Paper type Load up to this many sheets Plain paper Approximately 120 sheets Epson Bright White Paper Epson Presentation Paper Matte Approximately 80 sheets Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss 20 sheets Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double-sided Epson Photo Quality Self-adhesive Sheets Epson Iron-on Cool Peel Transfer Paper 1 sheet


Good Luck

You have an HP printer. I highly recommend you use HP photo paper for the best results. This may not solve your jamming problem but it may. HP printers are very touchy as to what photo paper you use.

What type of paper are you using Mat finish paper.
Try Photo gloss paper
this option only tells the printer to give the correcet amount of ink for a particular texture of paper. The factor that controls the textured finish of a picture is what paper you use.
It does not work like a car paint shop where the paint can be manipulated

Ok,, thanks again for the additional info. I had the same problem at one point with my HP photo printer, it seems the electronic eye that watches for the edge of the paper somehow can't see/focus on some of the high gloss papers.

How I tested it was simple. I roughed up(wrecking) one sheet and ran it through, it saw the page and printed. after that I tested with semi-gloss and it seems to work better.

Give that a try and let me know if that works.


Chris

It sounds like a driver issue. Have you tried to uninstall and reinstall the software on your computer?

Fuji paper is the arch enemy of the hp printer due to it's high gloss and the slickness of the paper - try another brand of paper. It sounds like a money grab but hp paper has a special marking on each page that is read by the printer and it often errors much less.